(Senior) Product Manager Consumer Touchpoints (m/f/d)

Bertelsmann-Jobs; København; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

Riverty is seeking a (Senior) Product Manager for Consumer Touchpoints to own the product strategy and roadmap for Invoicing as a Service across the Nordics, including digital and human touchpoints.

You will collaborate with Product, Engineering, Operations, Commercial and Compliance to define requirements, improve UX, and drive KPIs such as conversion and customer satisfaction.

This role is based in Copenhagen with flexible hybrid work options.

Qualifications

• Several years of Product Management experience in cross-functional product organizations.
• Expertise in product strategy, customer discovery and roadmap definition for digital products or services.
• Experience with payments, dunning & collections, customer service or consumer self-service.

Responsibilities

• Define product strategy, roadmap and priorities for consumer touchpoint domains - digital and human ones.
• Own and continuously improve the user experience across consumer-facing touchpoints.
• Identify customer needs and opportunities through user research, feedback, market insights and data.
• Develop scalable and reusable product capabilities across your domains.
• Define and track product KPIs, including conversion, digital self-service and customer satisfaction.

Skills

Product Management

Roadmapping

Cross-functional collaboration

Analytics

Communication (English)

Job description

(Senior) Product Manager Consumer Touchpoints (m/f/d)

• Full-time
• LegalEntity: Riverty Group Norway AS

Everyone's story matters. Come shape your story with us at Riverty.
But where does that take you?

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 12 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more: We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

We are looking for a
(Senior) Product Manager Consumer Touchpoints (m/f/d)
(unlimited, fulltime) Join our team at our locations inOslo, Stockholm, Varberg, Helsinki or Copenhagen - flexible working conditions available

We are the most trusted invoice management provider in the Nordics.

As a (Senior) Product Manager for Consumer Touchpoints, you’ll shape the experiences through which consumers interact with us. You’ll own the product strategy and roadmap for your domains within our product "Invoicing as a Service", which offers a complete order-to-cash solution from invoice generation & distribution over payment and dunning to debt collection, including customer service, turning customer insights and data into scalable solutions that balance consumer needs, business impact and operational efficiency.

Your responsibilities will be:

• Define and drive the product strategy, roadmap and priorities for your consumer touchpoint domains - digital and human ones
• Own and continuously improve the user experience across consumer-facing touchpoints
• Identify customer needs and opportunities through user research, feedback, market insights and data
• Develop scalable and reusable product capabilities across your domains
• Define and track product KPIs, including conversion, digital self-service and customer satisfaction

Lead cross-functional collaboration with Product, Engineering, Operations, Commercial and Compliance

Define product requirements and be an integral part of the development process, closely collaborating with our platform team

• Ensure relevant regulatory and compliance requirements are considered within your domains

What you bring:

• Several years of Product Management experience in cross-functional product organizations
• Strong experience in product strategy, customer discovery and roadmap definition for digital products or services
• Expertise in relevant areas such as payments, dunning & collections, customer service or consumer self-service
• Strong analytical and data-driven mindset with a focus on outcome-oriented product decisions
• Strong stakeholder management and collaboration skills across Product, Engineering, Operations and Commercial
• Proactive and self-driven approach with the ability to make decisions in complex or ambiguous environments
• Strong communication skillsin English (Swedish and Norwegian a plus)and the ability to influence across different teams and seniority levels

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