Senior Product Expert - Fresh Water Generators (Service)

Alfa Laval; Søborg; On-site; DKK 523,000 - 673,000; Full time

Job summary

Alfa Laval's Marine Solutions unit seeks a Product Expert Fresh Water Generators, Service to deliver technical product support for AQUA, JWP, MEP and ORCA systems. You will guide sales teams, service centers and customers, troubleshoot service issues, support performance audits, and contribute to engineering development with focus on serviceability.

You will answer tickets, advise on EPD/NPD projects, document solutions, publish service bulletins, maintain documents, assist training, and help

Qualifications

• University degree in mechanical, electrical, marine engineering or similar.
• Expert level of knowledge on desalination systems and/or heat transfer products.
• At least 5-6 years’ experience within a related technical field.
• Good knowledge of vessel engine room, marine water production systems and energy efficiency.
• Excellent English verbal and written communication skills.

Responsibilities

• Answering tickets and technical product questions sent by service development managers.
• Act as consultant to service development managers in EPD and NPD projects, and join EPD and NPD projects.
• Document solutions provided to automation and mechanical issues.
• Prepare and publish service bulletins, and build and maintain the service bulletin archive.
• Build, maintain and secure that all product related documents (part catalogues, manuals, etc.) are available and up to date.
• Be the main support to the training team with product competence.
• Deliver training and learning activities for employees, business partners and end-users, including hands‑on training of Graduated and Senior Service Engineers.
• Participate in the development of repair methods and technical instructions.
• Support solving customer claims.

Skills

Desalination knowledge

Heat transfer knowledge

English communication

Education

University degree in mechanical, electrical, marine engineering

Job description

Alfa Laval's Marine Solutions unit seeks a Product Expert Fresh Water Generators, Service to deliver technical product support for AQUA, JWP, MEP and ORCA systems. You will guide sales teams, service centers and customers, troubleshoot service issues, support performance audits, and contribute to engineering development with focus on serviceability.

You will answer tickets, advise on EPD/NPD projects, document solutions, publish service bulletins, maintain documents, assist training, and help