Senior Platform Architect — AI-Driven Cloud Transformation

Devopsroles; Søborg; Hybrid; DKK 1,200,000 - 1,800,000; Full time

Job summary

ServiceNow Denmark is seeking a Customer Success Senior Platform Architect to help customers establish a technical foundation on the ServiceNow Platform and design solutions for long-term outcomes.

The role collaborates with executives, platform owners, enterprise architects, and development teams to deliver architecture across multiple workflows, translate goals into roadmaps, and ensure platform health and governance while supporting sales efforts.

Qualifications

• 8+ years progressive experience in a professional services (SaaS) organization or equivalent.
• Management consulting experience.
• Enterprise architecture and cloud application experience.
• Fluent in Danish and English.
• Right to work in country.

Responsibilities

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Skills

AI integration thinking

Executive stakeholder engagement

Architecture leadership

SaaS professional services experience

Problem solving

Education

8+ years SaaS professional services or equivalent experience

Job description

ServiceNow Denmark is seeking a Customer Success Senior Platform Architect to help customers establish a technical foundation on the ServiceNow Platform and design solutions for long-term outcomes.

The role collaborates with executives, platform owners, enterprise architects, and development teams to deliver architecture across multiple workflows, translate goals into roadmaps, and ensure platform health and governance while supporting sales efforts.