Global Workforce Management & Strategy Lead

Pandora; København; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Pandora, the world’s leading jewellery brand, is seeking a Senior Manager, Global Labour Management. Based at our Copenhagen headquarters, you will define and drive the global labour strategy to enable store operations, growth, and exceptional customer service.

You will partner with Retail Ops, Finance, HR, and Technology to optimize workforce planning, budgeting, and productivity across markets, and lead modernization of labour management standards.

Qualifications

• Significant experience in Retail Operations and labour management.
• Experience in fashion, beauty, or customer-facing industries.
• Strong understanding of store operations and labour productivity drivers.
• Experience leading teams in multinational or matrix organizations.
• Fluent English and excellent stakeholder communication.

Responsibilities

• Develop and evolve Pandora's global labour strategy to support productivity, profitability, and sales growth.
• Partner with Digital & Technology and Data & Analytics teams to enhance workforce management tools and capabilities, including our workforce management platform, Plan.dora.
• Driving the evolution of labour budgeting processes in close collaboration with Finance, HR, and local commercial teams.
• Leveraging data and insights to identify opportunities for improving workforce productivity, scheduling efficiency, and store performance.
• Establishing global workforce management standards, processes, policies, and KPIs.
• Supporting and coaching local workforce management teams across markets to strengthen capabilities and drive adoption of best practices.
• Leading continuous improvement initiatives and identifying opportunities to leverage new technologies and AI-powered workforce management solutions.
• Ensuring compliance with labour regulations, workforce management policies, and scheduling standards across markets.

Skills

Retail Operations

Labour Management

Stakeholder Management

International Exposure

Data Analytics

Workforce Management Platforms

Tools

Dayforce

Job description

Pandora, the world’s leading jewellery brand, is seeking a Senior Manager, Global Labour Management. Based at our Copenhagen headquarters, you will define and drive the global labour strategy to enable store operations, growth, and exceptional customer service.

You will partner with Retail Ops, Finance, HR, and Technology to optimize workforce planning, budgeting, and productivity across markets, and lead modernization of labour management standards.