Senior IT Account Manager – Growth & Retention

INSCALE; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Health Coverage

Work-Life Balance

Skill Development

International Environment

Job summary

INSCALE is seeking a commercially driven Account Manager to manage and grow client relationships, focusing on retention and expansion within existing accounts to ensure high customer satisfaction. You will act as a trusted advisor to senior stakeholders, balancing relationship management with revenue growth, contract renewals, and cross-sell opportunities.

The role balances approximately 70/30 in favor of account management and includes engagement with international clients.

Qualifications

• 7+ years in Account Management, Sales, or Business Development within IT.
• Experience with enterprise or mid-market accounts.
• Direct engagement with international clients and senior stakeholders.
• Proven ability to meet revenue and growth targets.
• Fluency in Danish.

Responsibilities

• Own and manage a portfolio of strategic clients.
• Ensure high customer satisfaction and long-term retention.
• Primary contact for key accounts; resolve escalations.
• Monitor account health, risks and opportunities.
• Drive contract renewal through strong relationships.
• Identify upsell and expansion opportunities within existing accounts.
• Engage with potential new clients and decision-makers.
• Collaborate with delivery to shape proposals and offerings.
• Coordinate with pre-sales/solution teams; qualify opportunities.
• Support pipeline development through outreach and networking.
• Build relationships with senior stakeholders (CIO/CTO/CEO/Directors).
• Present reviews and strategic proposals to executives.
• Ensure contracts are commercially optimized and margin-aligned.
• Track revenue, margin and profitability; negotiate with finance/legal.
• Manage pricing discussions; ensure sustainable deal economics.
• Coordinate internal resources and escalations.
• Share market insights with leadership and delivery teams.
• Align client expectations with operational capabilities.
• Collaborate with Sales, Marketing and Delivery teams.

Skills

Account management

Sales

Business development

Executive stakeholder engagement

International clients

Danish language

Job description

INSCALE is seeking a commercially driven Account Manager to manage and grow client relationships, focusing on retention and expansion within existing accounts to ensure high customer satisfaction. You will act as a trusted advisor to senior stakeholders, balancing relationship management with revenue growth, contract renewals, and cross-sell opportunities.

The role balances approximately 70/30 in favor of account management and includes engagement with international clients.