Growth-Oriented SMB Account Manager

Trustpilot; København; On-site; DKK 520,000 - 760,000; Full time

Benefits offered by this job

Flexible working options

Competitive compensation + bonus

25 days holiday + 5 extra after year 1

Two volunteering days

Job summary

Trustpilot is seeking an SMB Account Manager to own the UK customer portfolio. You will drive renewals, expand accounts, and position Trustpilot as a long-term partner delivering measurable value.

You will collaborate with Customer Success to ensure adoption, satisfaction and revenue growth, maintain Salesforce data, and lead renewal conversations. This role requires strong SLAs, negotiation skills, and a bias for data-driven decisions.

Qualifications

• Experience in account management, renewals, or similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of retention, NRR, upsell, and cross-sell motions.
• Excellent communication, stakeholder management, and negotiation skills.

Responsibilities

• Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR).
• Drive portfolio expansion through upsell and cross-sell to achieve Net Revenue Retention (NRR).
• Build and maintain detailed account plans, stakeholder maps, and forecasts in Salesforce.
• Lead commercial conversations, including business reviews and contract discussions.
• Collaborate with Customer Success, Marketing and Product to ensure value realization.

Skills

Account management

Renewals

Upsell & cross-sell

Forecasting

CRM data management

Stakeholder management

Negotiation

Data analysis

SaaS / subscription sales

UK market knowledge

Digital advertising knowledge

Tools

Salesforce

Job description

Trustpilot is seeking an SMB Account Manager to own the UK customer portfolio. You will drive renewals, expand accounts, and position Trustpilot as a long-term partner delivering measurable value.

You will collaborate with Customer Success to ensure adoption, satisfaction and revenue growth, maintain Salesforce data, and lead renewal conversations. This role requires strong SLAs, negotiation skills, and a bias for data-driven decisions.