Senior Incident Manager - Availability & Security Lead

Aceve; København; Remote; DKK 700,000 - 1,000,000; Full time

Job summary

Aceve is seeking an Incident Manager to strengthen our response and communication when incidents affect customers. You will lead availability incidents from first alert to closure, collaborate with the CISO on security and data incidents, and ensure clear, consistent updates to customers, colleagues and leadership.

You will shape procedures and roles across Product, Engineering, Support, Professional Services and Legal, building scalable incident management practices and ensuring blameless

Qualifications

• Experience running major incident response in B2B SaaS or similar.
• Degree in IT, engineering, business or equivalent practical experience.
• Working knowledge of ITIL major incident management and post-incident reviews.
• Familiarity with EU reporting clocks (GDPR, NIS2, CRA, AI Act).
• Hands-on with alerting/on-call/status page tools (PagerDuty, Opsgenie, Statuspage, Jira Service Management, ServiceNow).
• Ability to lead a live outage with clear instructions and updates.
• Able to explain incidents to engineers, customers, and leadership in three sentences.

Responsibilities

• Own incident detection, severity assessment and timely escalation.
• Lead availability incidents from declaration to closure with defined roles.
• Coordinate security/incidents under CISO authority including timelines and comms.
• Manage status page and customer updates with legal alignment.
• Maintain complete incident register for customers, insurers and regulators.
• Conduct blameless post-incident reviews with named owners.
• Analyze incident data and propose improvements to Product, Eng, and CISO.
• Develop SOPs, escalation paths, playbooks, and tooling selections.
• Plan tabletop exercises with the CISO and leadership team; publish weekly reports.

Skills

Incident response

ITIL knowledge

Regulatory reporting (GDPR/NIS2/CRA/AI

Alerting tools

Leadership under pressure

English fluency

On-call experience

Cross-functional communication

Severity judgment

Stakeholder management

Education

IT/Engineering/Business degree or equivalent

Tools

PagerDuty

Opsgenie

Statuspage

Jira Service Management

ServiceNow

Job description

Aceve is seeking an Incident Manager to strengthen our response and communication when incidents affect customers. You will lead availability incidents from first alert to closure, collaborate with the CISO on security and data incidents, and ensure clear, consistent updates to customers, colleagues and leadership.

You will shape procedures and roles across Product, Engineering, Support, Professional Services and Legal, building scalable incident management practices and ensuring blameless