Senior Business Process Owner - Leads

Grundfos; Denmark; Hybrid; DKK 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working conditions

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteering days

Training programmes

Job summary

Grundfos is seeking a Senior Business Process Owner – Leads to own and evolve the global Lead Excellence process model, aligning Marketing and Sales Excellence while promoting tool adoption. The role is based in Bjerringbro with weekly office presence expected.

You will translate customer insights into scalable lead initiatives, drive adoption of tools like Marketo and Zinfi, and collaborate across divisions to drive pipeline growth and commercial impact.

Qualifications

• Master's degree in business or related field, or equivalent experience.
• 5+ years of experience in process excellence, sales, marketing, or related commercial area.
• Proven track record of driving process improvements in commercial functions.

Responsibilities

• Own and continuously improve the global Lead Excellence process model across CRM, Marketing Module, Lead App, Lead Matching Tool, Marketo, and Zinfi.
• Drive adoption of lead management tools and establish global best practices for lead handling and qualification.
• Act as business owner toward Product Teams by defining requirements, testing solutions, and supporting successful deployments.
• Design future lead processes with global stakeholders, identify gaps, and optimize workflows.
• Deliver reporting and insights that support data-driven decision-making.
• Collaborate across Divisions, Digital & Customer Excellence, Grundfos IS, and Group Services to drive process excellence.

Skills

Process thinking

Stakeholder management

Analytical mindset

Change management

Education

Master's degree in business or related field

Tools

CRM systems (SAP, Salesforce)

Marketing automation (Marketo)

Lead management tools

Job description

Are you ready to shape the future of Lead Excellence and drive commercial impact on a global scale?

Join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and improving quality of life worldwide.

As our new Senior Business Process Owner – Leads, you will own and develop the global Lead Excellence process model, ensuring seamless integration across Marketing and Sales Excellence while driving adoption of key lead management tools. You will join a diverse and inclusive culture that values growth, well-being, and collaboration. This position is based in Bjerringbro and we expect you to be able to be at our offices on a weekly basis.

What you will be doing

As part of the Market & Lead Excellence team, you will translate customer insights and business needs into scalable lead management initiatives that strengthen pipeline growth and commercial effectiveness globally.

Your key responsibilities include:

• Own and continuously improve the global Lead Excellence process model across CRM, Marketing Module, Lead App, Lead Matching Tool, Marketo, and Zinfi.
• Drive adoption of lead management tools and establish global best practices for lead handling and qualification.
• Act as business owner toward Product Teams by defining requirements, testing solutions, and supporting successful deployments.
• Design future lead processes with global stakeholders, identify gaps, and optimize workflows.
• Deliver reporting and insights that support data-driven decision-making.
• Collaborate across Divisions, Digital & Customer Excellence, Grundfos IS, and Group Services to drive process excellence.

What makes you a great fit

You are a strong process thinker with experience in sales and marketing, an analytical mindset, and excellent stakeholder management skills. You enjoy turning complex business needs into scalable solutions.

You have a strong ability to drive change and create impact in a complex global environment. You challenge the status quo, build alignment across functions and divisions, and influence stakeholders at all levels without direct authority.

We imagine that you have:

• A master's degree in business or a related field, or equivalent experience.
• 5+ years of experience within process excellence, sales, marketing, or a related commercial area.
• A proven track record of driving process improvements within commercial functions.
• Strong understanding of CRM systems, marketing automation tools, and lead management processes.

It is an advantage if you also have:

• Experience from a large manufacturing or industrial organization.
• Hands‑on experience with CRM (SAP, Salesforce, etc.), Marketo, or similar marketing automation platforms.
• Experience influencing and aligning stakeholders across geographies and organizational levels.

Why you will love working here

We care! You can look forward to:

• Flexible working conditions, including home working opportunities and parental support.
• Annual bonuses, health insurance, and a strong focus on well‑being.
• Three additional paid volunteering days each year.
• Access to training, learning sessions, and development programmes.

We are inclusive! Celebrating our differences helps us see possibilities where others can't. We welcome applications from all backgrounds, experiences, and abilities.

To learn more, follow us on LinkedIn or visit grundfos.com

Workplace: Hybrid (office and home-working)

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.