Remote Global Tech Support Specialist

TrackMan; Hørsholm; On-site; DKK 45,000 - 65,000; Full time

Benefits offered by this job

Modern office facilities

On-site fitness centre

Fresh food prepared by in-house kitchen staff

Job summary

A leading technology company in sports is seeking an experienced customer service specialist to deliver exceptional support across various platforms. The ideal candidate will possess strong technical skills, a customer-focused mentality, and the ability to troubleshoot complex issues efficiently. Responsibilities include assisting customers, documenting interactions, and providing reports. Work will take place in a modern office environment in Hørsholm with the opportunity to impact cutting-edge technology in sports.

Qualifications

• Experience in customer service from a demanding industry.
• High attention to detail and ability to provide consistent quality.
• Self-motivated individual who delivers on commitments.

Responsibilities

• Provide assistance, advice, and technical information to customers.
• Identification and troubleshooting of production-related incidents.
• Document and accurately describe observed concerns and resolution methods.

Skills

Customer-focused experience

Excellent communication skills

Technical support and troubleshooting

Strong computer skills

Team player attitude

Tools

Zendesk

Windows operating systems

Microsoft Office

Job description

A leading technology company in sports is seeking an experienced customer service specialist to deliver exceptional support across various platforms. The ideal candidate will possess strong technical skills, a customer-focused mentality, and the ability to troubleshoot complex issues efficiently. Responsibilities include assisting customers, documenting interactions, and providing reports. Work will take place in a modern office environment in Hørsholm with the opportunity to impact cutting-edge technology in sports.