Quality Manager

Hitachi, Ltd.; København; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

Hitachi Rail seeks a Quality Manager to provide assurance and discipline across safety, RAM, quality, cybersecurity, HSE, and human factors, supporting design maturity, approvals, test readiness, and handover.

The role leads audits, NCR/8D closure, supplier quality, and quality reporting, with functional authority over QA/QC systems. Hybrid work and a strong Hitachi Code of Conduct are expected.

Qualifications

• Quality management experience in rail, infrastructure or regulated engineering.
• Knowledge of ISO 9001-style systems, audits, ITPs, NCRs and handover evidence.
• Drive prevention and continuous improvement beyond inspections.
• Resilience under audits, NCRs and handover pressure.
• 7+ years QA/QC on complex infrastructure projects; ISO 9001 preferred.

Responsibilities

• Define the project quality plan, audit schedule and NCR workflow.
• Ensure teams follow approved processes and evidence quality.
• Lead quality audits, supplier surveillance and gate reviews.
• Manage customer quality issues, corrective/preventive actions and risks.
• Coordinate readiness for FAT, SAT, installation and handover dossiers.
• Apply Hitachi Code of Conduct in role decisions.
• Maintain QA/QC system and non-conformity closure discipline.

Skills

QA/QC experience

ISO 9001 knowledge

Root-cause analysis

Stress resilience

Independence & precision

7+ years QA/QC

Continuous improvement

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Quality Manager

About the Role

The Quality Manager provides assurance evidence and process discipline across safety, RAM, quality, cybersecurity, HSE or human factors, supporting design maturity, approvals, test readiness, acceptance and operational readiness. Its specific contribution is to maintain quality plan, audits, NCR/8D closure, process compliance and quality reporting.

Key Responsibilities

• Define the Project quality plan, audit schedule, inspection strategy, ITP expectations, NCR workflow and quality reporting.
• Ensure engineering, procurement, suppliers, site teams and T&C teams follow approved processes and produce complete quality evidence.
• Lead quality audits, supplier surveillance, gate reviews, root-cause reviews and quality improvement actions.
• Manage customer quality issues, concessions, corrective/preventive actions and quality risks.
• Coordinate quality readiness for FAT, SAT, installation completion, commissioning packs and final handover dossiers.
• Apply the Hitachi Code of Conduct in role-specific decisions, including ethical escalation, anti-bribery discipline, confidentiality, data protection, fair supplier/customer conduct and transparent records.
• Maintain quality plan, audits, NCR/8D closure, process compliance and quality reporting.
• Functional authority over QA/QC system, audits and non-conformity closure discipline.
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Key Interfaces

• Project Manager, Engineering Manager, Supply Chain Manager, Procurement Manager, Implementation Manager, IVVQ Manager and T&C Manager.
• Quality Engineer, suppliers/subcontractors, customer quality representatives and document control.
• Safety, RAM and Cybersecurity teams where quality evidence supports assurance arguments.
• All managers, especially Engineering, Construction, T&C, RAM and Safety.
• Client’s QA counterpart.
• Monthly quality meetings.
• Readiness/gate reviews.

Authority & Accountability

• Accountable for quality management system implementation and quality evidence Governance.
• Authorised to raise NCRs, require corrective actions, schedule audits and recommend hold points for non-conforming outputs.
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Mandate

• Ensure the delivered railway systems and Project records comply with contractual, regulatory and Hitachi quality expectations.

Skills & Experience

• Quality management experience in rail, infrastructure, manufacturing, systems integration or regulated engineering.
• Knowledge of ISO 9001-style systems, audits, ITPs, NCRs, supplier quality and handover evidence.
• Ability to drive prevention, not only inspection.
• Resilience and resistance to stress during audits, customer NCRs, supplier defects and handover pressure.
• Independence, precision and continuous-improvement mindset.
• More than 7 years in QA/QC on complex infrastructure Projects.
• ISO 9001 or equivalent preferred.

Working in Hitachi
Our employees are our most important asset and we provide an environment that encourages a healthy work/life balance and we offer a flexible hybrid work environment based on Working from home and office presence (40/60). Your manager will interact with you on a regular basis, ensuring you a career path that suits your needs and ambitions. Beside the traditional benefits like pension, 6 weeks of holidays, canteen etc., we also are proud of offering some good and very professional skilled colleagues.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.