QA Manager, Complaint & Quality Systems (Pharma)

Freelio; Denmark; Remote; DKK 700,000 - 1,100,000; Full time

Job summary

Zealand Pharma A/S in Denmark is seeking a QA Manager for complaint management to build and strengthen our complaint management systems, handling processes for clinical products and marketed products. You will work closely with Manufacturing QA, the CMC organization, CMOs and Partners to ensure that processes support both compliance and business needs.

The role combines hands-on complaint handling with process ownership and continuous improvement of the quality systems behind complaint handling.

Qualifications

• Master’s degree in life science, pharmacy, or similar.
• Experience within the life science industry.
• Experience with complaint processing of drugs, medical devices, and/or drug-device combination products.
• Solid understanding of GMP requirements and Quality Systems within pharmaceutical development and manufacturing.
• Experience working with electronic Quality Management Systems (eQMS), ideally Veeva Vault.
• Proven ability to drive compliant, timely solutions with a structured, result-oriented, and approachable way of working.
• Strong communication skills (written and verbal), including interaction with external suppliers and partners; willingness to travel as required.

Responsibilities

• Build and strengthen our complaint management competencies internally.
• Manage complaint processes, including support, coordination and stakeholder contact.
• Collaborate with Manufacturing QA, CMOs, Partners and cross-functional stakeholders on complaint-related matters.
• Maintain and improve complaint and recall processes, including procedures, templates, training, and ways of working.
• Manage recall (and mock recalls) related activities.
• Contribute to Veeva Quality Vault and related complaint management processes.
• Support the use of quality data, reporting, and trending to drive continuous improvement.

Skills

Cross-functional collaboration

Veeva Vault

GMP compliance

Quality Systems

eQMS

Strong communication

Education

Master’s degree in life science or pharmacy

Tools

Veeva Vault

eQMS

Job description

Zealand Pharma A/S in Denmark is seeking a QA Manager for complaint management to build and strengthen our complaint management systems, handling processes for clinical products and marketed products. You will work closely with Manufacturing QA, the CMC organization, CMOs and Partners to ensure that processes support both compliance and business needs.

The role combines hands-on complaint handling with process ownership and continuous improvement of the quality systems behind complaint handling.