QA Manager, Complaint & Quality Systems

Zealand Pharma A/S

Gladsaxe Kommune

On-site

DKK 900,000 - 1,100,000

Full time

7 days ago

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Job summary

Zealand Pharma A/S in Denmark is seeking a QA Manager for complaint management to build and strengthen our complaint systems and oversee processes for both clinical and marketed products. You will work with Manufacturing QA, the CMC organization, CMOs and Partners to ensure compliant, scalable, and business‑driving improvements across the quality systems supporting complaint handling.

This hands‑on role combines process ownership with continuous improvement, requiring strong communication,

Qualifications

Master’s degree in life science, pharmacy, or related field.
Experience in the life science industry.
Experience with complaint processing of drugs, medical devices, and/or drug-devices.
Solid understanding of GMP requirements and Quality Systems.
Experience with electronic Quality Management Systems (eQMS), preferably Veeva Vault.
Strong communication skills and travel willingness.

Responsibilities

Build and strengthen complaint competencies across the organization.
Lead complaint management, including support, coordination and stakeholder contact.
Collaborate with Manufacturing QA, CMOs and partners on complaint matters.
Maintain and improve complaint and recall processes, templates, and training.
Manage recall-related activities and mock recalls.
Contribute to Veeva Quality Vault optimization and related processes.