QA Manager: Complaint Management & Quality Systems

Zealand Pharma; Søborg; On-site; DKK 800,000 - 1,100,000; Full time

Job summary

Zealand Pharma A/S is seeking a QA Manager for complaint management to strengthen our quality systems for clinical and marketed products. You will own complaint processes, collaborate with Manufacturing QA, the CMC organization, CMOs and Partners to ensure compliant and scalable workflows.

You bring a Master’s degree in life science or pharmacy, strong GMP knowledge, and hands-on eQMS experience (Veeva Vault). This role offers opportunities to drive continuous improvement across the organization.

Qualifications

• Master’s degree in life science or pharmacy.
• Experience within the life science industry.
• Experienced with complaint processing of drugs, medical devices, and/or drug-device combination products.
• Solid understanding of GMP requirements and Quality Systems within pharmaceutical development and manufacturing.
• Experience working with electronic Quality Management Systems (eQMS), ideally Veeva Vault.
• Proven ability to drive compliant, timely solutions with a structured, result-oriented, and approachable way of working.
• Strong communication skills (written and verbal), including interaction with external suppliers and partners; willingness to travel as required.

Responsibilities

• Build and strengthen our complaint competencies internally.
• Complaint management, incl. support, coordination and contact with stakeholders.
• Collaborate with Manufacturing QA, CMOs, Partners and cross-functional stakeholders on complaint-related matters.
• Maintain and continuously improve complaint and recall processes, including procedures, templates, training, and ways of working.
• Manage recall (and mock recalls) related activities.
• Contribute to the development and optimization of Veeva Quality Vault and related complaint management processes.
• Support the use of quality data, reporting, and trending to drive continuous improvement.

Skills

Quality management

Cross-functional collaboration

Strong communication

GMP knowledge

Pharma industry experience

Education

Master’s degree in life science

Tools

Veeva Vault

Job description

Zealand Pharma A/S is seeking a QA Manager for complaint management to strengthen our quality systems for clinical and marketed products. You will own complaint processes, collaborate with Manufacturing QA, the CMC organization, CMOs and Partners to ensure compliant and scalable workflows.

You bring a Master’s degree in life science or pharmacy, strong GMP knowledge, and hands-on eQMS experience (Veeva Vault). This role offers opportunities to drive continuous improvement across the organization.