Product Manager - Dynamics CRM for Travel Ops

TravelOperations; København; Hybrid; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid working model

Five weeks of holiday + 5 days

Collaboration across Europe

Job summary

Travel Operations is seeking a Product Manager to own Engage, our CRM and customer engagement product built on Microsoft Dynamics 365. You will shape the product direction, balance core features with scale, and drive end-to-end ownership across the Engage platform and related customer portals.

The role emphasizes strong technical knowledge of Dynamics 365, Azure, and related stack, with a focus on user experience, integrations, and market-driven prioritisation across Europe.

Qualifications

• Proven experience as a Product Manager owning product vision, roadmap, and prioritisation decisions.

Responsibilities

• Own vision, strategy, roadmap, prioritisation and release scope for Engage and CRM proposition.
• Define a clear core product to scale for small to enterprise travel businesses.
• Advocate for exceptional user experiences and high product quality with integrated ERP and third‑party providers.
• Shape Engage and the customer‑facing portal to evolve with the Travel Operations platform and emerging Microsoft tech.
• Collaborate with sales, professional services, customer success and customers to understand market needs and priorities.
• Build a 6–12 month roadmap and communicate a compelling longer-term product story to stakeholders.

Skills

Product management

Roadmap ownership

Stakeholder collaboration

Analytical thinking

Storytelling

Leadership

Tools

Microsoft Dynamics 365

Azure

Job description

Travel Operations is seeking a Product Manager to own Engage, our CRM and customer engagement product built on Microsoft Dynamics 365. You will shape the product direction, balance core features with scale, and drive end-to-end ownership across the Engage platform and related customer portals.

The role emphasizes strong technical knowledge of Dynamics 365, Azure, and related stack, with a focus on user experience, integrations, and market-driven prioritisation across Europe.