Product Expert Fresh Water Generators Service

Alfa Laval; Søborg; On-site; DKK 750,000 - 900,000; Full time

Job summary

Alfa Laval BU Marine Solutions, Vessel Infrastructure Efficiency Service (VIES) is seeking a Product Expert for Fresh Water Generators to provide expert technical support to sales, service centers, and customers.

You will guide troubleshooting, contribute to training programs, and participate in product development projects focusing on serviceability and reliability of AQUA, JWP, MEP, ORCA systems.

Excellent English communication skills and a strong engineering background are required.

Qualifications

• University degree in mechanical, electrical, marine engineering or similar.

Responsibilities

• Answer tickets and technical product questions from service development managers and customers.
• Consult to service development managers in EPD and NPD projects, and join EPD/NPD projects.
• Document solutions for automation and mechanical issues.
• Prepare and publish service bulletins and maintain the bulletin archive.
• Maintain all product documents (catalogues, manuals) and ensure up-to-date status.
• Support training team with product competence; deliver training for employees, business partners and end-users.
• Participate in development of repair methods and technical instructions.
• Assist in solving customer claims.

Skills

Desalination systems

Heat transfer

Marine engineering

Mechanical engineering

English proficiency

Education

University degree in mechanical/electrical/marine engineering

Job description

Product Expert Fresh Water Generators, Service

Alfa Laval BU Marine Solutions, Vessels in Operation, is looking for a Product Expert Fresh Water Generators, Service.

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Product Expert for our Business Unit (BU) Marine Solutions, Vessel Infrastructure Efficiency Service (VIES) department.

BU Marine Solutions, Vessel Infrastructure Efficiency Service, is responsible for all after sales business in Marine and Diesel applications within the BU. It covers spare parts, retrofit, upgrading and services.

Alfa Laval holds a strong market position in this highly competitive and international market. With the Product Expert Fresh Water Generators, we will take the next step to further strengthen our position and continue to create outstanding customer experience.

About The Job

You will be responsible for providing technical product support to customers, sales companies (field service and service centers) and central teams for Fresh Water Generators (AQUA, JWP, MEP, ORCA). You provide comprehensive technical guidance to sales organizations, customers and central teams regarding product-related services: troubleshooting and resolving complex service issues, supporting performance audits and analysis, offering expert input for training and development programs, and contributing to Engineering Product Development (EPD), New Product Development (NPD) and product concept creation, with a focus on service and serviceability.

• Answering tickets and technical product questions sent by service development managers.
• Act as consultant to service development managers in EPD and NPD projects, and join EPD and NPD projects.
• Document solutions provided to automation and mechanical issues.
• Prepare and publish service bulletins, and build and maintain the service bulletin archive.
• Build, maintain and secure that all product related documents (part catalogues, manuals, etc.) are available and up to date.
• Be the main support to the training team with product competence.
• Deliver training and learning activities for employees, business partners and end-users, including hands-on training of Graduated and Senior Service Engineers.
• Participate in the development of repair methods and technical instructions.
• Support solving customer claims.

What You Know

• University degree in mechanical, electrical, marine engineering or similar.
• Expert level of knowledge on desalination systems and/or heat transfer products.
• At least 5-6 years’ experience within a related technical field.
• Good knowledge of vessel engine room, marine water production systems and energy efficiency.
• Excellent English verbal and written communication skills.

Who are you?

You are technically oriented, service-minded with a positive approach, and you strive for customer satisfaction. You are highly motivated to share your expertise with your colleagues and customers. You are a solution focused person with the ability to understand the core of complex problems, being able to find solutions to solve complex problems, being persistent in finding solutions and seeing the opportunities in complexities.