Product Management Service

Alfa Laval Corporate AB; Aalborg; On-site; DKK 600,000 - 900,000; Full time

Job summary

Alfa Laval is seeking a Product Expert for Fresh Water Generators, Service, to provide technical product support to customers, sales teams and central groups for desalination and heat transfer products. You will troubleshoot complex service issues and contribute to performance audits, training programs, and product development with a service focus.

Your role includes documenting solutions, publishing service bulletins, maintaining catalogs and manuals, and supporting a training team with product

Qualifications

• University degree in mechanical, electrical, marine engineering or similar.
• Expert level of knowledge on desalination systems and/or heat transfer products.
• At least 5-6 years’ experience within a related technical field.
• Good knowledge of vessel engine room, marine water production systems and energy efficiency.
• Excellent English verbal and written communication skills.

Responsibilities

• Answering tickets and technical product questions sent by service development managers.
• Act as consultant to service development managers in EPD and NPD projects, and join EPD and NPD projects.
• Document solutions provided to automation and mechanical issues.
• Prepare and publish service bulletins, and build and maintain the service bulletin archive.
• Build, maintain and secure that all product related documents (part catalogues, manuals, etc.) are available and up to date.
• Be the main support to the training team with product competence.
• Deliver training and learning activities for employees, business partners and end-users, including hands-on training of Graduated and Senior Service Engineers.
• Participate in the development of repair methods and technical instructions.
• Support solving customer claims.

Skills

Excellent English communication

Education

University degree in mechanical, electrical, marine engineering or similar

Job description

Product Expert Fresh Water Generators, Service

Alfa Laval BU Marine Solutions, Vessels in Operation, is looking for a Product Expert Fresh Water Generators, Service.

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Product Expert for our Business Unit (BU) Marine Solutions, Vessel Infrastructure Efficiency Service (VIES)department.

BU Marine Solutions, Vessel Infrastructure Efficiency Service, is responsible for all after sales business in Marine and Diesel applications within the BU. It covers spare parts, retrofit, upgrading and services.

Alfa Laval holds a strong market position in this highly competitive and international market. With the Product Expert Fresh Water Generators, we will take the next step to further strengthen our position and continue to create outstanding customer experience.

About the job

You will be responsible for providing technical product support to customers, sales companies (field service and service centers) and central teams for Fresh Water Generators (AQUA, JWP, MEP, ORCA). You provide comprehensive technical guidance to sales organizations, customers and central teams regarding product-related services: troubleshooting and resolving complex service issues, supporting performance audits and analysis, offering expert input for training and development programs, and contributing to Engineering Product Development (EPD), New Product Development (NPD) and product concept creation, with a focus on service and serviceability.

Your tasks:

• Answering tickets and technical product questions sent by service development managers.
• Act as consultant to service development managers in EPD and NPD projects, and join EPD and NPD projects.
• Document solutions provided to automation and mechanical issues.
• Prepare and publish service bulletins, and build and maintain the service bulletin archive.
• Build, maintain and secure that all product related documents (part catalogues, manuals, etc.) are available and up to date.
• Be the main support to the training team with product competence.
• Deliver training and learning activities for employees, business partners and end-users, including hands-on training of Graduated and Senior Service Engineers.
• Participate in the development of repair methods and technical instructions.
• Support solving customer claims.

What you know

• University degree in mechanical, electrical, marine engineering or similar.
• Expert level of knowledge on desalination systems and/or heat transfer products.
• At least 5-6 years’ experience within a related technical field.
• Good knowledge of vessel engine room, marine water production systems and energy efficiency.
• Excellent English verbal and written communication skills.

Who are you?

You are technically oriented, service-minded with a positive approach, and you strive for customer satisfaction. You are highly motivated to share your expertise with your colleagues and customers. You are a solution focused person with the ability to understand the core of complex problems, being able to find solutions to solve complex problems, being persistent in finding solutions and seeing the opportunities in complexities.

Don’t have all the experience, but still think you are a good fit for this role? We welcome new talent with the right traits and mindset.

Do you want to be a part of Alfa Laval?

Are you curious?

Rachid L’Bouny
[e-mail]
[phone]