People Operations - Manager

Maersk Mexico; København; On-site; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive benefits

Global career opportunities

Career development programs

Job summary

Maersk is seeking a seasoned People Operations Manager to lead a multi-country team of People Operations Advisors. You will drive end-to-end HR service delivery across the Hire-to-Retire lifecycle, coach teams, and ensure data integrity in HR systems like Workday.

You will oversee resource planning, interact with stakeholders at multiple levels, and champion process improvements to raise the employee experience while aligning with local compliance.

Qualifications

• 10+ years of experience in HR operations and generalist roles within large international organisations, including team leadership experience.
• Strong understanding of end-to-end HR service delivery; payroll and works council experience is an advantage.
• Proven leadership capability with experience managing diverse and distributed teams.
• Strong stakeholder management and influencing skills across multiple organisational levels.
• Demonstrated ability to coach, motivate and develop team members.
• Strong customer focus and commitment to delivering high-quality employee experiences in high-volume environments.
• Continuous improvement mindset with experience leading or supporting change and process improvement initiatives.
• Strong interpersonal, relationship-building and conflict-resolution skills.

Responsibilities

• Lead and engage a team of People Operations Advisors across multiple countries, ensuring alignment, collaboration and strong team engagement.
• Coach and develop team members through clear goals, regular feedback and continuous learning in HR processes and systems.
• Plan resource allocation, workload distribution and case assignment to ensure effective service delivery and coverage.
• Oversee timely, accurate and high-quality HR operational services across the end-to-end employee lifecycle.
• Enhance recruitment operations by improving efficiency and supporting compliance across the brands served.
• Ensure accurate data entry in Workday and other HR systems, with a strong focus on data integrity and audit readiness.
• Resolve or escalate complex employee queries and provide guidance on policies, benefits and local compliance matters.
• Drive and monitor KPIs and service levels, provide visibility of key metrics, and take corrective action where required.
• Identify root causes of process inefficiencies and implement improvements that strengthen employee experience and case resolution.
• Promote adoption of employee self-service tools and ensure supporting content is clear, accurate and accessible.
• Lead and contribute to HR projects and standardization efforts across geographies.
• Act as a key liaison between GOT and other EEO workstreams, aligning shared initiatives and service delivery.
• Build strong stakeholder relationships through proactive communication, updates and cross-functional collaboration.
• Strengthen collaboration and alignment between Europe PA Managers and Hub PA Managers
• Support change communications and deliver training on new tools, processes, policies and HR systems.

Skills

HR operations leadership

People advisory services

End-to-end HR service delivery

Team leadership

Stakeholder management

Change management

Workday

Tools

Workday

Job description

At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen.

Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.

We value the diversity of our talent and will always strive to recruit the best person for the job.

We are now looking for our new People Operations Manager to join our Global Operations Team (GOT) - People Advisory Services.

As a People Operations Manager, you will play a critical leadership role in delivering a caring, consistent and high-quality employee experience across the end-to-end Hire-to-Retire lifecycle. You will lead People Operations Advisors across multiple locations and be accountable for day-to-day service delivery, process excellence, team engagement and the smooth execution of key employee lifecycle activities. You will combine deep HR operations expertise with a strong focus on care, operational discipline and continuous improvement.

What We Offer

We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

Key Responsibilities

• Lead and engage a team of People Operations Advisors across multiple countries, ensuring alignment, collaboration and strong team engagement.
• Coach and develop team members through clear goals, regular feedback and continuous learning in HR processes and systems.
• Plan resource allocation, workload distribution and case assignment to ensure effective service delivery and coverage.
• Oversee timely, accurate and high-quality HR operational services across the end-to-end employee lifecycle.
• Enhance recruitment operations by improving efficiency and supporting compliance across the brands served.
• Ensure accurate data entry in Workday and other HR systems, with a strong focus on data integrity and audit readiness.
• Resolve or escal complex employee queries and provide guidance on policies, benefits and local compliance matters.
• Drive and monitor KPIs and service levels, provide visibility of key metrics, and take corrective action where required.
• Identify root causes of process inefficiencies and implement improvements that strengthen employee experience and case resolution.
• Promote adoption of employee self-service tools and ensure supporting content is clear, accurate and accessible.
• Lead and contribute to HR projects and standardization efforts across geographies.
• Act as a key liaison between GOT and other EEO workstreams, aligning shared initiatives and service delivery.
• Build strong stakeholder relationships through proactive communication, updates and cross-functional collaboration.
• Strengthen collaboration and alignment between Europe PA Managers and Hub PA Managers
• Support change communications and deliver training on new tools, processes, policies and HR systems.

We're looking for

• 10+ years of experience in HR operations and generalist roles within large international organisations, including team leadership experience.
• Strong understanding of end-to-end HR service delivery; payroll and works council experience is an advantage.
• Proven leadership capability with experience managing diverse and distributed teams.
• Strong stakeholder management and influencing skills across multiple organisational levels.
• Demonstrated ability to coach, motivate and develop team members.
• Strong customer focus and commitment to delivering high-quality employee experiences in high-volume environments.
• Continuous improvement mindset with experience leading or supporting change and process improvement initiatives.
• Strong interpersonal, relationship-building and conflict-resolution skills.
• Ability to manage shifting priorities and deliver outcomes within agreed timelines and scope.
• Analytical and process-oriented approach with a strong focus on efficiency, accuracy and system optimisation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega

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