Global People Operations Lead

Maersk; København; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Global career opportunities

Talent development initiatives

Competitive benefits

Job summary

Maersk is seeking a People Operations Manager to lead Advisors across countries, delivering a high-quality employee experience across Hire-to-Retire lifecycle. You will drive operations excellence, team engagement and process improvements with a focus on care and compliance.

You'll combine HR operations expertise with strong leadership to steer service delivery, data integrity in HR systems like Workday, and cross-functional collaboration across geographies.

Qualifications

• 10+ years of experience in HR operations and generalist roles within large international organisations, including team leadership experience.
• Strong understanding of end-to-end HR service delivery; payroll and works council experience is an advantage.
• Proven leadership capability with experience managing diverse and distributed teams.
• Strong stakeholder management and influencing skills across multiple organisational levels.
• Demonstrated ability to coach, motivate and develop team members.
• Strong customer focus and commitment to delivering high-quality employee experiences in high-volume environments.
• Continuous improvement mindset with experience leading or supporting change and process improvement initiatives.
• Strong interpersonal, relationship-building and conflict-resolution skills.

Responsibilities

• Lead and engage a team of People Operations Advisors across multiple countries, ensuring alignment, collaboration and strong team engagement.
• Coach and develop team members through clear goals, regular feedback and continuous learning in HR processes and systems.
• Plan resource allocation, workload distribution and case assignment to ensure effective service delivery and coverage.
• Oversee timely, accurate and high-quality HR operational services across the end-to-end employee lifecycle.
• Enhance recruitment operations by improving efficiency and supporting compliance across the brands served.
• Ensure accurate data entry in Workday and other HR systems, with a strong focus on data integrity and audit readiness.
• Resolve or escalation complex employee queries and provide guidance on policies, benefits and local compliance matters.
• Drive and monitor KPIs and service levels, provide visibility of key metrics, and take corrective action where required.
• Identify root causes of process inefficiencies and implement improvements that strengthen employee experience and case resolution.
• Promote adoption of employee self-service tools and ensure supporting content is clear, accurate and accessible.
• Lead and contribute to HR projects and standardization efforts across geographies.
• Act as a key liaison between GOT and other EEO workstreams, aligning shared initiatives and service delivery.
• Build strong stakeholder relationships through proactive communication, updates and cross-functional collaboration.
• Strengthen collaboration and alignment between Europe PA Managers and Hub PA Managers
• Support change communications and deliver training on new tools, processes, policies and HR systems.

Job description

Maersk is seeking a People Operations Manager to lead Advisors across countries, delivering a high-quality employee experience across Hire-to-Retire lifecycle. You will drive operations excellence, team engagement and process improvements with a focus on care and compliance.

You'll combine HR operations expertise with strong leadership to steer service delivery, data integrity in HR systems like Workday, and cross-functional collaboration across geographies.