Onboarding & Customer Success Associate

Munit; København; Hybrid; DKK 134,000 - 201,000; Full time

Job summary

Munit.io is expanding its Onboarding Team in Copenhagen and seeks enthusiastic students to support customers as they adopt the SAGA platform. You will guide initial setup, ensure a frictionless onboarding process, and collaborate with product, Support, and commercial teams to deliver value quickly.

This role is ideal for individuals pursuing practical experience in cybersecurity, customer success, and tech implementation within a high-growth environment.

Qualifications

• Excellent communication in English and strong interpersonal skills.
• Ability to understand technical concepts for non-technical users.
• Detail-oriented and organized with multitasking ability.
• Passion for cybersecurity, SaaS, OSINT is a plus.

Responsibilities

• Guide customers through onboarding and first-use journeys for the SAGA platform.
• Support implementation requirements, configuration, and platform setup.
• Provide customer education, product walkthroughs, and usage guidance.
• Act as liaison between customers and internal teams to ensure issue resolution.
• Maintain onboarding documentation and contribute to process improvements.
• Ensure customer success metrics in early lifecycle stages.

Skills

Interpersonal skills

Technical translation

Detail-oriented

English proficiency

Cybersecurity interest

Job description

Munit.io is expanding its Customer Success and Implementation capabilities and is seeking ambitious students from Copenhagen to join our Onboarding Team. In this role, you will Support customers as they adopt the SAGA® platform, guide them through initial setup, and ensure they are equipped to achieve value quickly and confidently. You will collaborate closely with product, Support , and commercial teams to deliver a seamless onboarding experience.

About Munit.io

Munit.io is a pioneer in Digital Risk Protection and dark web investigation technologies. Our core product, SAGA®, is an innovative Digital Risk Protection (DPR) platform engineered for organisations and individuals who are exposed to the risks of fraud, data theft, or cybercrime. SAGA® minimizes risk through continuous monitoring, analysis, and automated threat mitigation.

Founded in 2016 as a successful spinout from MarketScape A/S, Munit.io is a privately held company based in Copenhagen, Denmark and Lugano, Switzerland, with staff working online all over Europe. Our team consists of engineers, programmers, and analysts specializing in Open Source Intelligence (OSINT) and advanced digital investigations. We deliver cutting‑edge intelligence solutions to commercial clients, law enforcement agencies (LEAs), and NGOs worldwide.

The Role: Onboarding & Customer Success Associate

As part of our Onboarding Team, you will help new customers transition from purchase to operational use of the SAGA® platform. You will ensure that the onboarding process is structured, informative, and frictionless by providing step‑by‑step guidance, gathering customer requirements, and ensuring successful implementation.

This position is ideal for students seeking practical experience in cybersecurity, customer success, and tech implementation within a high‑growth environment.

Required Skills

• Strong interpersonal and communication skills, both written and spoken
• Ability to understand technical concepts and translate them for non‑technical users
• Detail‑oriented, organized, and comfortable managing multiple tasks
• Proficiency in English is required
• Interest in cybersecurity, SaaS platforms, digital intelligence, or OSINT is an advantage

Key Responsibilities

• Guide customers through onboarding and first‑use journeys for the SAGA® platform
• Support implementation requirements, configuration, and platform setup
• Provide customer education, product walk‑throughs, and usage guidance
• Act as a liaison between customers and internal teams to ensure issue resolution
• Maintain onboarding documentation and contribute to process improvement
• Ensure customer success metrics are achieved during early lifecycle stages

About You

You are an ideal candidate if you are:

• Enthusiastic about customer interaction and problem‑solving
• Curious about cybersecurity and emerging digital threats
• A proactive communicator who enjoys helping others succeed
• Comfortable working independently and taking ownership of tasks
• Eager to work in a mission‑driven tech environment alongside industry experts

Why Join Munit.io

This role offers a unique opportunity to gain hands‑on experience in cybersecurity and customer success. You will directly influence customer outcomes, contribute to the adoption of advanced digital protection technology, and accelerate your career in one of the most critical sectors of the digital economy.

Join Munit.io and help ensure every customer begins their SAGA® journey with clarity, confidence, and success.