Norwegian Speaking IT Customer Service Experts - Work In Athens, Greece

Mercier Consultancy Group; København; On-site; DKK 200,000 - 300,000; Full time

Benefits offered by this job

13th salary

14th salary

Training programs

Health insurance

Relocation package

Performance bonus

Athens office

Career development

Job summary

Mercier Consultancy Group is sourcing Norwegian-speaking IT Customer Service Experts for a Greece-based role in Athens. You will provide high-level technical support for software and hardware, handle calls, chats, and emails, and document cases in the CRM.

The position requires native or fluent Norwegian and English proficiency, willingness to relocate to Athens, and a customer-centric mindset. We offer fully paid training, relocation package, health insurance, and a competitive monthly salary

Qualifications

• Fluent Norwegian (spoken and written) is mandatory.
• Professional proficiency in English.
• Willing to relocate to Athens for onsite role in Greece.
• Interest in IT and technology.
• Excellent communication and customer-centric mindset.

Responsibilities

• Provide high-level technical support and troubleshooting for software and hardware inquiries in Norwegian.
• Manage customer interactions via phone, chat, and email, ensuring optimal resolution in IT.
• Diagnose complex technical issues and provide user-friendly solutions to end-users.
• Maintain detailed documentation of IT cases in the CRM system for knowledge sharing.
• Collaborate with cross-functional IT teams to escalate and resolve high-priority technical incidents.
• Stay updated on IT trends and product features to deliver accurate support.
• Ensure high levels of customer satisfaction by meeting performance KPIs.

Skills

Norwegian language

Customer service

Technical troubleshooting

English proficiency

Tools

CRM system

Job description

Norwegian Speaking IT Customer Service Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global organizations. We pride ourselves on facilitating career-defining moves, ensuring our candidates secure the most prestigious opportunities available in the international market.

Job Overview

We are currently sourcing exceptional candidates for the Norwegian Speaking IT Customer Service Experts position in Greece, set within a cutting-edge Information Technology environment. This is a unique opportunity to join our elite team and elevate your professional profile while enjoying the vibrant lifestyle that accompanies premier jobs in Greece.

Key Responsibilities

• Provide high-level technical support and troubleshooting for software and hardware inquiries in Norwegian.
• Manage customer interactions via phone, chat, and email, ensuring optimal resolution within the IT sector.
• Diagnose complex technical issues and provide precise, user-friendly solutions to end-users.
• Maintain detailed documentation of IT cases within the internal CRM system to ensure knowledge sharing.
• Collaborate with cross-functional IT teams to **escalate and resolve** high-priority technical incidents.
• Stay updated on the latest IT trends and product features to deliver accurate, modern support.
• Ensure high levels of customer satisfaction by consistently meeting performance KPIs.
• Native or fluent Norwegian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Demonstrable passion for technology and a desire to build a career in the IT industry.
• Exceptional communication skills and a customer-centric mindset.
• Professional proficiency in English, as it is the primary internal business language.
• Ability to relocate to Athens for this onsite Norwegian Speaking IT Customer Service Experts position in Greece.

What We Offer

• Competitive Monthly Salary plus 13th and 14th salaries paid annually.
• Fully Paid Training programs to enhance your IT skill set.
• Comprehensive Health Insurance and private medical coverage.
• Fully Paid Relocation Package including flight tickets, airport transfer, and initial hotel accommodation.
• Monthly Performance Bonus linked to your success in IT support metrics.
• Access to world-class office facilities in the heart of Athens.
• Career development opportunities within the global IT support sector.

Life in Greece

Choosing one of our Norwegian-speaking jobs means embracing the incomparable lifestyle that Greece has to offer. With over 300 days of sunshine a year, you can enjoy stunning Mediterranean beaches, world-renowned historical sites, and a vibrant nightlife scene that makes Greece a top destination for international professionals.

Beyond the professional advancement of our Norwegian Speaking IT Customer Service Experts position in Greece, you will benefit from a high quality of life, an affordable cost of living, and a culture that values hospitality. Relocating to Greece is a life-changing decision that promises both professional growth in the IT industry and personal fulfillment in a beautiful, historic setting.