Norwegian IT Support Specialist — Onsite in Athens

Mercier Consultancy Group; København; Vor Ort; DKK 200.000 - 300.000; Vollzeit

Benefits dieser Stelle

13th salary

14th salary

Training programs

Health insurance

Relocation package

Performance bonus

Athens office

Career development

Zusammenfassung

Mercier Consultancy Group is sourcing Norwegian-speaking IT Customer Service Experts for a Greece-based role in Athens. You will provide high-level technical support for software and hardware, handle calls, chats, and emails, and document cases in the CRM.

The position requires native or fluent Norwegian and English proficiency, willingness to relocate to Athens, and a customer-centric mindset. We offer fully paid training, relocation package, health insurance, and a competitive monthly salary

Qualifikationen

• Fluent Norwegian (spoken and written) is mandatory.
• Professional proficiency in English.
• Willing to relocate to Athens for onsite role in Greece.
• Interest in IT and technology.
• Excellent communication and customer-centric mindset.

Aufgaben

• Provide high-level technical support and troubleshooting for software and hardware inquiries in Norwegian.
• Manage customer interactions via phone, chat, and email, ensuring optimal resolution in IT.
• Diagnose complex technical issues and provide user-friendly solutions to end-users.
• Maintain detailed documentation of IT cases in the CRM system for knowledge sharing.
• Collaborate with cross-functional IT teams to escalate and resolve high-priority technical incidents.
• Stay updated on IT trends and product features to deliver accurate support.
• Ensure high levels of customer satisfaction by meeting performance KPIs.

Kenntnisse

Norwegian language

Customer service

Technical troubleshooting

English proficiency

Tools

CRM system

Jobbeschreibung

Mercier Consultancy Group is sourcing Norwegian-speaking IT Customer Service Experts for a Greece-based role in Athens. You will provide high-level technical support for software and hardware, handle calls, chats, and emails, and document cases in the CRM.

The position requires native or fluent Norwegian and English proficiency, willingness to relocate to Athens, and a customer-centric mindset. We offer fully paid training, relocation package, health insurance, and a competitive monthly salary