MedTech Helpdesk Tech for eBase/eWitness Support

Vitrolife Group; Viby; On-site; DKK 360,000 - 480,000; Full time

Job summary

Vitrolife Group in Aarhus is seeking a Helpdesk Support Technician to provide high-quality technical and functional support for our Vitrolife software solutions, eBase and eWitness. You will troubleshoot incidents after go-live and ensure our solutions run reliably every day.

We value a solid IT background, database experience, and curiosity to dive into technical challenges. You will join a dedicated local team of five colleagues and help customers and colleagues rely on our software daily.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 2+ years in technical support, application support, or service desk for enterprise or SaaS software; healthcare/medtech experience is a plus.

Responsibilities

• Provide first-, second-, and third-line technical and functional support for eWitness and eBase.
• Analyze, triage, and resolve incidents; perform root-cause analysis using application logs (Java/Apache Tomcat), SQL queries and configuration review.
• Build in-depth knowledge of eBase and eWitness and their Servoy-based architecture, becoming a recognized product expert in the support team.
• Reproduce and document defects; elevate to Development with clear reports and verify fixes before release to customers.
• Guide customers remotely through troubleshooting and best practices. Maintain the knowledge base and support documentation.
• Participate in the 24/7 support phone cover for Vitrolife Technology products.

Skills

SQL/PostgreSQL

Java/Apache Tomcat

Analytical problem-solving

Fluent English

Education

Bachelor's degree in IT/CS or related

Tools

Servoy

Job description

Vitrolife Group in Aarhus is seeking a Helpdesk Support Technician to provide high-quality technical and functional support for our Vitrolife software solutions, eBase and eWitness. You will troubleshoot incidents after go-live and ensure our solutions run reliably every day.

We value a solid IT background, database experience, and curiosity to dive into technical challenges. You will join a dedicated local team of five colleagues and help customers and colleagues rely on our software daily.