Managing Director Denmark

Shift4; København; On-site; DKK 2,000,000 - 4,000,000; Full time

Job summary

Shift4 seeks a Managing Director Denmark to lead strategic and day-to-day operations in Copenhagen and at Kastrup Airport refund operations. You will balance commercial development with operational oversight while shaping the Denmark country strategy and engaging merchants, authorities, and partners.

You will guide teams, negotiate with stakeholders, and ensure governance alongside ongoing business growth and market-share defense in a Nordic context.

Qualifications

• English fluency is required for external and internal communication.
• Proven track record in senior leadership roles with strategic and operational balance.
• Experience interacting with merchants, authorities and partners is preferred.

Responsibilities

• Define and execute Denmark country strategy in alignment with top management.
• Oversee airport refund operations and manage merchant relationships.
• Lead hiring, salary reviews, and performance management for the Denmark team.
• Maintain governance, compliance, and reporting to senior leadership.

Skills

Leadership

Negotiation

Contract management

Communication

Strategic acumen

Financial analysis

MS Office

ERP/CRM

English proficiency

Tools

MS Office suite

ERP systems

CRM systems

Job description

Managing Director Denmark

A glimpse in your role: As Managing Director Denmark, you will oversee one of Global Blue’s leanest but most dynamic organizations, operating in a highly competitive environment centered around Copenhagen and the Kastrup Airport refund operations. You will combine strategic leadership with hands-on operational involvement, ensuring excellence in day-to-day activities while driving long-term growth. You will work closely with your manager to shape and implement the country strategy, while actively engaging with merchants, airport stakeholders, Customs (SKAT), and your internal team. This role is ideal for someone who thrives in a versatile position-balancing commercial development, operational oversight, and strategic execution within a Nordic market that demands agility, strong relationships, and high market-share defence.

Main responsibilities

• Strategic & Business Leadership: Develop, implement, and execute business strategies to achieve short- and long-term goals. Drive market growth by hunting and farming merchant partnerships in a competitive landscape. Prepare business plans to improve cost-efficiency and operational performance. Lead strategy reviews and business development initiatives, identifying opportunities in current and new segments.
• Operational & Team Management: Ensure excellence in airport refund operations, coordinating closely with the Refund Manager and refund agents. Support and supervise Key Account Managers in merchant management and sales activities. Address day-to-day operational issues with merchants, including IT-related matters. Manage hiring, terminations, salary reviews, and bonus decisions in alignment with line management.
• Stakeholder Management: Maintain strong relations with business partners, authorities, and key stakeholders such as Customs, Airports, and Government bodies. Negotiate with airport authorities on operational contracts and collaborations. Lead relationships with banks and acquiring partners to drive business development.
• Governance & Compliance: Ensure compliance with all relevant laws, rules, and company policies. Provide monthly reports, market insights, and strategic advice to upper management. Oversee internal and external communications and key business documentation.

You will make a difference if

• You thrive in a role that combines strategy with operational immersion, and you are comfortable "getting your hands dirty" when needed.
• You bring strong leadership, motivating diverse teams and leading by example.
• You can diagnose business issues quickly and take decisive actions when performance deviates from expectations.
• You build trusted relationships with merchants, institutions, and partners, acting as the face of Global Blue in Denmark.
• You can manage multiple business functions simultaneously while keeping strategic priorities clear.

Key competencies to empower your journey. You’ll drive towards success if

• You demonstrate sharp business judgment, strong analytical skills, and the ability to work with business intelligence and big data to identify opportunities.
• You are skilled in negotiation, contract management, and partnership development.
• You excel in communication and interpersonal relations, both internally and externally.
• You show excellent organizational and leadership capabilities, including crisis management and decision-making under pressure.
• You have solid financial competencies, being able to use dashboards and reporting systems to drive performance.
• You are proficient in MS Office and used to working with ERP, CRM, and financial/reporting systems.
• Fluent English is required.

Together, we go further: At Global Blue, great work happens when talented people come together in a supportive and inspiring environment.

Here’s what you can expect

• Opportunities for professional development and career growth.
• A multicultural workplace, collaborating with colleagues worldwide.
• Inspiring team members and a dynamic, forward-thinking culture.
• A range of employee benefits, including:
• Employee referral program.
• Team-building activities and events.
• Annual Christmas Party and more.
• We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance.
• Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities.
• Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Shift4

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance.