Manager, Service Performance, Finance BCM

DSV; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

DSV is strengthening its Finance Business Change Management portfolio, seeking a Manager, Service Performance to develop transparency, reporting and capacity planning across global SAP ERP transformation programmes.

You will lead the Service Performance capability, delivering dashboards, KPI frameworks and executive reporting to inform regional and programme leadership, with a focus on data-driven decision making and cross-functional collaboration.

Qualifications

• Experience PMO, portfolio management or transformation functions.
• Experience supporting large-scale ERP implementations, preferably SAP.
• Strong portfolio management and capacity planning methods.
• Experience creating dashboards, KPI frameworks and executive reporting.
• Advanced Excel skills with analytical modelling.
• Experience working with global, multicultural organisations.

Responsibilities

• Maintain portfolio transparency and planning across Finance Transformation programmes.
• Lead project intake and mobilisation support.
• Oversee change requests, backlog, throughput and bottlenecks.
• Lead resource planning and capacity management with cross-functional teams.
• Monitor utilisation trends and spend to inform leadership decisions.

Skills

PMO experience

Portfolio management

Service management

Transformation experience

SAP ERP

KPI reporting

Excel modelling

Stakeholder management

Global organisations

ERP implementation

Tools

Excel

Job description

Turn complex transformation data into better decisions

DSV is significantly strengthening Finance Business Change Management (FBCM), including the management layer, to support a growing number of SAP ERP implementation projects and standardisation programmes.

FBCM consists of 40 people, organised in four regional Finance BCM Solution Teams, a Transition and Adaption team and a Service Performance function, together with programme management engagement and the Finance Transformation Delivery Center.

As Manager, Service Performance, you will take responsibility for developing the transparency, reporting and capacity planning capabilities needed to support DSV's extensive global finance transformation portfolio.

Build transparency across projects, resources and performance

The Manager leads the Service Performance capability within FBCM, providing a consolidated view of demand, capacity, delivery commitments and performance across programmes and projects and overall delivery reporting.

The role is focused on portfolio and project reporting, KPI management, dashboards and operational analytics, giving leadership actionable insights and enabling the Regional Solution Team Managers to give regions and divisions clear visibility of delivery timelines and expected completion dates.

The position reports to the Head of Finance BCM and is part of the BCM management team.

This is a line-of-business role with no direct reports; leadership is exercised through influence, data and facilitation.

Your key responsibilities

• Portfolio transparency and planning: maintain visibility of Finance Transformation programmes, projects, CRs and incidents with FBCM engagement; maintain portfolio trackers; facilitate portfolio alignment meetings with PMO and programme managers
• Project intake: collect information for intake reviews, engage with PMO to prepare mobilisation, and support effort estimation and resource planning
• Change requests and incidents: lead prioritisation in the Change Board; provide visibility of backlog, throughput and resolution performance; identify recurring themes and bottlenecks
• Resource planning and capacity management: lead and perform FBCM resource allocation with the Regional Solution Team, Transition and Adaption and FT Delivery Center managers; monitor and adjust allocations with project FBCM leads
• Monitor utilisation trends and actual resource spend on projects, CRs and incidents, and support leadership decisions on resource prioritisation

Combine analytical skills with a strong understanding of transformation

We are looking for a candidate with:

• Experience from PMO, portfolio management, service management or transformation functions
• Experience supporting large-scale ERP implementation programmes, preferably SAP; good understanding of SAP implementation lifecycles and their resource planning requirements
• Strong understanding of portfolio management and capacity planning methodologies
• Experience creating management dashboards, KPI frameworks and executive reporting
• Advanced Microsoft Excel skills, incl. analytical modelling and reporting
• Experience supporting stakeholders across business, IT and transformation functions in global, multicultural organisations

You have strong analytical and problem-solving skills, work hands-on with data and translate complex data into actionable management insights.

You are comfortable challenging assumptions and facilitating discussions about priorities and resource allocation.

Join a global leader in transport and logistics

DSV is a global transport and logistics company providing air, sea and road freight as well as contract logistics through its three divisions: Air & Sea, Road and Contract Logistics.

Following the acquisition of DB Schenker in 2025, DSV is the world's largest freight forwarder, with operations in more than 90 countries.

DSV is headquartered in Hedehusene, Denmark, and is characterised by a lean and performance-driven culture with short decision paths, a high sense of urgency and a strong focus on customers and results.