Finance BCM: Service Performance & Portfolio Insights

Capax Recruitment; Hedehusene; On-site; DKK 1,200,000 - 1,700,000; Full time

Job summary

DSV is expanding its Finance Business Change Management (FBCM) to support an increasing portfolio of SAP ERP implementation projects and standardisation programmes. As Manager, Service Performance, you will lead the Service Performance capability, delivering a consolidated view of demand, capacity, delivery commitments and performance across programmes and projects.

You will be responsible for portfolio reporting, KPI frameworks and executive dashboards, enabling leaders to act on insights and

Qualifications

• Experience from PMO, portfolio management, service management or transformation functions.
• Experience supporting large ERP implementation programmes, preferably SAP.
• Strong understanding of portfolio management and capacity planning methodologies.
• Experience creating management dashboards, KPI frameworks and executive reporting.
• Advanced Microsoft Excel skills, incl. analytical modelling and reporting.

Responsibilities

• Portfolio transparency and planning: maintain visibility of Finance Transformation programmes, projects, CRs and incidents with FBCM engagement; maintain portfolio trackers; facilitate portfolio alignment meetings with PMO and programme managers.
• Project intake: collect information for intake reviews, engage with PMO to prepare mobilisation, and support effort estimation and resource planning.
• Change requests and incidents: lead prioritisation in the Change Board; provide visibility of backlog, throughput and resolution performance; identify recurring themes and bottlenecks.
• Resource planning and capacity management: lead and perform FBCM resource allocation with the Regional Solution Team, Transition and Adaption and FT Delivery Center managers; monitor and adjust allocations with project FBCM leads.
• Monitor utilisation trends and actual resource spend on projects, CRs and incidents, and support leadership decisions on resource prioritisation.

Skills

PMO experience

Portfolio management

Service management

Transformation functions

Stakeholder management

Education

Bachelor's degree in Finance/IT

Tools

SAP

Excel

Dashboarding/Reporting

Job description

DSV is expanding its Finance Business Change Management (FBCM) to support an increasing portfolio of SAP ERP implementation projects and standardisation programmes. As Manager, Service Performance, you will lead the Service Performance capability, delivering a consolidated view of demand, capacity, delivery commitments and performance across programmes and projects.

You will be responsible for portfolio reporting, KPI frameworks and executive dashboards, enabling leaders to act on insights and