Manager, Global Operations Analytics & Insights

Pandora; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Pandora in Copenhagen is seeking a Manager, Global Operations Analytics & Insights to lead the analytics agenda across Global Omni Operations. You will ensure trusted data, meaningful insights, and consistent performance measurement across regions, channels, and functions, acting as the business owner of Operations data and analytics.

You will partner with Data & Analytics, Digital & Technology, and Finance to align analytics investments with business priorities, drive adoption of data-driven

Qualifications

• Experience leading analytics, performance management or operational excellence activities.
• Strong understanding of KPI frameworks and data-driven decision-making.
• Experience across multiple operational functions in a global environment.
• Ability to influence stakeholders and drive cross-functional alignment.
• Knowledge of modern analytics, data governance and AI-enabled capabilities.

Responsibilities

• Own the Global Omni Operations analytics strategy, roadmap and priorities.
• Act as the business owner for Operations data, KPI frameworks and performance standards.
• Own and govern the Omni Operations analytics demand funnel, including intake, prioritization and roadmap management and value realization tracking.
• Drive adoption of analytics solutions and insights, ensuring they are translated into business decisions and measurable operational value.
• Ensure trusted, consistent and scalable Omni Operations data, reporting and analytics capabilities that enable business decision-making and operational improvements.
• Drive alignment and adoption across Omni Operations functions, regions and stakeholders on performance measuremen, analytics priorities and data-driven ways of working.
• Identify and prioritize opportunities for advanced analytics and AI-enabled decision making.
• Build strong partners with Operations, D&A and D&T teams.
• Lead and develop the Operations Analytics and Insights team.

Skills

Analytics leadership

KPI frameworks

Global cross-functional

Stakeholder influence

Data governance & AI

Job description

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Manager, Global Operations Analytics & Insights

Country/Region: DK

Application Deadline: 15/10 2026

Do you want to shape how Pandora leverages data, analytics, and AI to drive operational excellence globally? Are you passionate about turning complex data into actionable insights, building high-performing teams, and enabling better decision-making at scale? Then you could be the Manager, Global Operations Analytics & Insights we're looking for!

As Manager, Global Operations Analytics & Insights, you will lead Pandora's Global Omni Operations analytics agenda, ensuring trusted data, meaningful insights, and consistent performance measurement across regions, channels, and functions. You will act as the business owner of Operations data and analytics, driving the strategy, governance, and capabilities required to support data-driven decision-making across the organization.

Working closely with stakeholders across Global Omni Operations, Data & Analytics, Digital & Technology, Finance, and other business functions, you will ensure that analytics, data, and AI-enabled investments are aligned with business priorities and deliver measurable value. You will partner closely with Data & Analytics to co-own the analytics roadmap, balancing business priorities with technical foundations, platform capabilities, and long-term scalability. You will also drive adoption of increasingly data-driven ways of working and help Operations leaders translate insights into decisions and action. Success in this role is measured not only by delivering analytics capabilities, but by ensuring they are adopted and create tangible business impact across Global Omni Operations.

Leading a team, you will play a critical role in strengthening operational visibility, performance measurement, and decision-making capabilities while enabling Pandora to scale and optimize its global operations.

Key responsibilities

• Own the Global Omni Operations analytics and data strategy, roadmap and priorities in close partnership with Data & Analytics
• Act as the business owner for Operations data, KPI frameworks and performance measurement standards
• Own and govern the Omni Operations analytics demand funnel, including intake, prioritization and roadmap management and value realization tracking
• Drive adoption of analytics solutions and insights, ensuring they are translated into business decisions and measurable operational value
• Ensure trusted, consistent and scalable Omni Operations data, reporting and analytics capabilities that enable business decision-making and operational improvements
• Drive alignment and adoption across Omni Operations functions, regions and stakeholders on performance measuremen, analytics priorities and data-driven ways of working
• Identify and prioritize opportunities for advanced analytics and AI-enabled decision making
• Build strong partners with Operations, D&A and D&T teams
• Lead and develop the Operations Analytics and Insights team

What is needed to succeed

We imagine that you bring experience within analytics, performance management, operational excellence, or business intelligence, combined with a strong ability to translate business challenges into scalable data and insight solutions.

Furthermore, we are looking for someone who has:

• Experience leading analytics, performance management or operational excellence activities
• Strong understanding of KPI frameworks, business performance measurement and data-driven decision-making
• Experience working across multiple operational functions in a global environment
• Experience influencing stakeholders and driving alignment across functions
• Understanding of modern analytics, data governance and AI-enabled business capabilities

We hope to see:

• You have a strategic and analytical mindset
• Strong stakeholder management and influencing skills
• You are an effective communicator and decision-maker
• Collaborative and approachable leader with a continuous improvement mindset
• Curious, proactive and results-oriented

Your new team

You will join Pandora's Global Operations Excellence organization, where you will be responsible for leading the Analytics & Insights agenda across our Global Omni Operations network. Working closely with stakeholders across Operations, Data & Analytics, Digital & Technology, Finance, and regional teams, you will help shape the future of operational performance measurement, analytics capabilities, and AI-enabled decision-making.

This role offers a unique opportunity to influence strategic priorities, build analytics capabilities at scale, and create tangible business impact across Pandora's global operations network.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. The result is a professional and dynamic space that delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Pandora jewellery is sold in more than 100 countries through thousands of points of sale worldwide. Headquartered in Copenhagen, Denmark, Pandora employs approximately 39,000 people globally and is committed to sustainability, innovation, and creating meaningful experiences for customers around the world.