Luxury Retail Team Lead - Elevate Client Experience

CALZATURIFICIO STEPHEN S.R.L.; København; On-site; DKK 450,000 - 650,000; Full time

Job summary

CALZATURIFICIO STEPHEN S.R.L. in Copenhagen is seeking a Store Leader to guide a high-performing team and deliver a handcrafted, elevated client experience on the shop floor.

You will drive commercial targets through effective team management, product knowledge, and CRM-driven client engagement, while collaborating with cross-functional partners to optimize sales and store presentation.

Qualifications

• Previous experience in fashion/luxury retail.
• Experience in training the team, empower them and motivate them.
• Results-driven and customer focused.
• Strong communication skills (verbal, in person, via email, SMS, etc.).
• Strong attention to detail.

Responsibilities

• Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives.
• Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
• Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.
• Lead a high performing client facing and service orientated team.
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience.
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
• Execute the strategic business plan while driving incremental sales utilizing crossfunctional partners and marketing opportunities
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

Skills

Team leadership

Customer service

Communication

Retail operations

Job description

CALZATURIFICIO STEPHEN S.R.L. in Copenhagen is seeking a Store Leader to guide a high-performing team and deliver a handcrafted, elevated client experience on the shop floor.

You will drive commercial targets through effective team management, product knowledge, and CRM-driven client engagement, while collaborating with cross-functional partners to optimize sales and store presentation.