Life Sciences Customer Success Specialist

LGC Limited; Denmark; Remote; DKK 280,000 - 360,000; Full time

Job summary

LGC in Denmark seeks a customer service/order management professional to handle customer inquiries, process orders, and coordinate with internal teams to ensure accurate and timely delivery.

You will maintain service quality, document processes, and comply with ISO standards; strong Danish and English communication and ERP experience are essential; join a fast-growing life-science tools leader.

Qualifications

• 1 year minimum in customer service or related field, biotechnology/manufacturing preferred
• Experience with ERP systems; Salesforce preferred
• Strong MS Word, Excel and PowerPoint skills
• Excellent written and verbal English communication
• Intermediate Danish (B1/B2) required

Responsibilities

• Respond to inquiries regarding pricing, availability, orders and shipping
• Act as internal voice of the customer and communicate needs across departments
• Process orders with accurate specifications, pricing and delivery details
• Direct requests to internal teams and track follow-up
• Acknowledge orders, provide updates and manage backorders
• Use sales order entry system to interpret quotes and policies
• Follow SOPs and training guidelines; ensure quality and accuracy
• Comply with ISO 13485 and ISO 9001 requirements
• Perform additional tasks to support operations

Skills

Customer service

ERP systems

MS Word

MS Excel

PowerPoint

Time management

English communication

Danish (B1/B2)

Multitasking

Job description

LGC in Denmark seeks a customer service/order management professional to handle customer inquiries, process orders, and coordinate with internal teams to ensure accurate and timely delivery.

You will maintain service quality, document processes, and comply with ISO standards; strong Danish and English communication and ERP experience are essential; join a fast-growing life-science tools leader.