Biotech Customer Success Specialist

LGC; Lystrup; Sur place; DKK 260 000 - 340 000; Plein temps

Résumé du poste

LGC, a leading global life science tools company, is seeking a customer service specialist in Denmark to manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate and timely delivery.

You will maintain high standards for service quality, documentation, and compliance while supporting day-to-day operational needs, including adherence to ISO 13485 and ISO 9001 requirements.

Qualifications

• Minimum 1 year of experience in customer service or a related field
• Experience with ERP systems (Salesforce preferred)
• Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
• Excellent English written and verbal communication abilities
• Intermediate Danish (B1/B2) is required
• Strong multitasking, problem‑solving, and prioritization skills
• Ability to work independently and collaboratively with minimal supervision
• High accuracy, attention to detail, and customer‑focused mindset

Responsabilités

• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
• Act as the internal voice of the customer and ensure needs are communicated clearly across departments
• Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
• Direct customer requests to the appropriate internal teams and track follow‑up
• Acknowledge orders, communicate changes, provide updates, and manage backorders
• Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
• Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
• Comply with ISO 13485, ISO 9001 quality management system requirements
• Perform additional tasks as needed to support business operations

Connaissances

English proficiency

Time management

Organizational skills

Multitasking

Problem solving

Teamwork

Independent work

Discretion

Outils

Salesforce ERP

Description du poste

LGC, a leading global life science tools company, is seeking a customer service specialist in Denmark to manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate and timely delivery.

You will maintain high standards for service quality, documentation, and compliance while supporting day-to-day operational needs, including adherence to ISO 13485 and ISO 9001 requirements.