Lab Compute Analyst - Copenhagen

Zifo RnD Solutions; København; On-site; DKK 520,000 - 860,000; Full time

Job summary

Zifo is seeking a Lab Compute Analyst to deliver consulting, analytical and technical laboratory services across multivendor instruments and IT systems. The role involves evaluating customer needs, gathering requirements, and proposing solutions while working with business users and Zifo support teams.

The candidate will perform validation/compliance activities, support instrument systems, and coordinate with field service engineers and vendors.

Qualifications

• Bachelor of Science in computer science or equivalent industry experience.
• 2+ years of technical experience including Windows, networking, remote computing and backups.
• Experience with virtual machine support and scientific instrumentation is preferred.
• Excellent customer service skills with the ability to listen and interpret requests.
• Ability to troubleshoot complex instrument and technology issues.
• Strong communication skills, both written and verbal.
• Ability to manage multiple projects and tasks across teams.
• Knowledge of laboratory safety practices per site policies.

Responsibilities

• Understand problem statements and define scope.
• Gather requirements and assist with validation/compliance activities.
• Analyse current state processes and plan improvements.
• Provide guidance and escalation support to Lab Support Technicians.
• Coordinate with internal/external service groups and vendors.
• Develop weekly plans and participate in status reviews.

Skills

Windows technologies

Networking

Remote computing

Backup systems

Customer service

Troubleshooting

Written and oral communication

Critical thinking

Education

Bachelor of Science in computer science

Tools

Virtual Machines

Laboratory instrumentation

Job description

A Zifo Lab Compute Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyse customer needs and gaps to propose solutions for the desired state. They will work with business users and managers of customers in conjunction with the internal Zifo support team.

Responsibilities:

A Lab Compute Analyst would have the below responsibilities:

• Understand problem statement/challenges
• Define scope
• Gather requirements
• Assist with Validation/Compliance activities as required
• Analyse current state business processes and requirements
• Assist in building plans for process improvement

IT Consulting

• Analyse gaps/opportunities for improvement based on industry Best Practice
• Evaluate Industry trends to identify areas for optimization
• Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept
• Recommend process improvements that fit business needs
• Meeting with internal/external service groups/leads
• Liaise between System/Lab owners and third parties to coordinate best times for services
• Provide weekly planning schedules for review at status meeting with customer leads
• Monthly Operational review meetings/ Quarterly metrics reporting with department heads
• Perform break/fix support for all Instrument connected systems
• Implement Windows based security policies as required
• Ensure adherence to client's corporate policies through periodic reporting & compliance programs
• Acts as the technical support contact for field service engineers and external vendors
• Provide technical subject matter expertise for new system validation and change management
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable
• Perform system preventative maintenances based on client's schedule, if applicable
• The Lab Compute Analyst is a mid-level role with the expectation to provide guidance and escalation support to Lab Support Technicians

Required Skills:

• Preferred to hold a Bachelor of Science in computer science, life science or equivalent industry experience
• 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
• Experience with virtual machine support (preferred)
• Experience with scientific instrumentation (preferred)
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
• Experience collaborating in a harmonised Global service (nice to have)
• Knowledge and awareness of generative and agentic AI tools and workflows (nice to have)

About you:

• Independent, self-motivated & results driven individual
• Willingness & ability to acquire quickly new technical skills & business principles
• Ability for Critical Thinking and Logical Reasoning
• Good understanding of pharmaceutical research and drug Discovery & development processes and biologics workflows(preferred, not required)

About Zifo:

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

A passion to learn and a spirit of teamwork characterizes us. We revere excellence and the value everyone brings. At Zifo, our culture is one where we debate, challenge ourselves and interact with all alike.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.