IT Supporter, IT Service Desk

Copenhagen Infrastructure Partners; København; On-site; DKK 320,000 - 450,000; Full time

Benefits offered by this job

Competitive compensation package

Modern Copenhagen office

Job summary

CIP Fund Solutions is seeking an IT Supporter for our Copenhagen office. You will be the go-to person for on-site IT support, ensuring a smooth technology experience for all colleagues, including executives, five days a week.

You will work with modern Microsoft technologies and a global IT team. The role focuses on onboarding, device management, service desk support, and maintaining a proactive IT environment.

Qualifications

• 5+ years of experience working in IT.
• Experience with Microsoft 365, Azure AD, Windows, Intune.
• ITIL certified or experience with Incident, Problem, Change, or Asset Management.
• Some experience handling 2nd/3rd line IT support is beneficial.
• Professional, clear communicator, steady under pressure.
• Organized, detail-focused, and able to prioritize in busy periods.
• Very service-minded, positive, and approachable.
• Fluent in English and Danish or another Scandinavian language.
• Comfortable handling executive/VIP users.

Responsibilities

• Onboarding & Device management: deliver and configure laptops, phones and accessories; manage user accounts and access rights; track repairs and device deactivations.
• Service Desk operations: provide in-person, hotline, and Jira-based support; assist with Microsoft 365 and business apps; handle MFA and access issues.
• Meeting rooms & printers: support meeting room tech and printers; coordinate with vendors when needed.
• You & approach: be a proactive, visible IT support presence for VIPs and executives, ensuring fast, professional responses.
• Documentation: maintain IT knowledge base and run health checks to improve user experience.

Skills

Microsoft 365

Azure AD

Windows

Intune

Service mindset

Tools

Jira

Job description

Do you want to join a global leader in renewable energy infrastructure? If so, CIP Fund Solutions (CIP FS) is looking for an IT Supporter to join our office in Copenhagen, Denmark.

Team

The IT Support Team plays a crucial role in keeping technology running smoothly and ensuring that users are supported and empowered in their daily work. They combine technical knowledge with a professional,solutionorientedmindset, handling everything from diagnosing and fixing hardware and software issues tomaintainingsystems and guiding users through new tools or processes.You’llbe part of a global team that shares knowledge and works together across regions tosupport 2000+ professionals in 30 offices worldwide.Knowledge sharing, consistent ways of working, and clear ownership are central to how the teamoperates. As part of IT Support at CIP FS, the team works closely with the business and is an integrated part of daily operations, ensuring a stable and well‑functioning IT environment.

You will be working from our beautiful office in NordØ, in an international and dynamic environment. We take pride in our excellent canteen, which serves three delicious meals a day, and in our strong social culture with regular activities such as Friday bars, parties, and team events. In addition, we offer an attractive compensation package.

Role

You will be the go‑to person for on‑site IT support at our walk‑in Service Desk in Nordhavn. You ensure that everyone in the office, including VIPs such as partners and executives, has a smooth and seamless technology experience through fast, professional support. You are a visible, proactive, and approachable presence in the office five days a week and work daily with modern Microsoft technologies.

Responsibilities will consistof butare not limited to:

Onboarding & Device management

• Deliver and configure laptops, phones, and accessories for new hires

• Set up user accounts, reset passwords, and ensure correct access rights

• Manage access to shared resources, collaborationspacesandapproved software

• Manage onboarding and offboarding tasks, including device return and deactivation

• Track repairs, returns, and replacements

Service Desk operations

• Provide support in person, via the IT hotline, and through Jira tickets

• Support Microsoft 365 and business applications

• Handle account lockouts, MFA issues, and access‑related incidents

• Deliver fast, professional support for VIPs, partners, and executive users

• Take ownership of support requests and ensure clear follow‑up and resolution

• Maintain and update IT documentation, processes, and guides in the knowledge base

• Perform proactive health checks and tasks to improve the user experience

Meeting rooms & printers

• Support and troubleshoot meeting room and video conferencing equipment

• Handle printer issues, including drivers andFollowMe

• Coordinate withvendorswhen needed

You

At CIP Fund Solutions we expect more than troubleshooting. We value presence, professionalism, anda humanservice experience. You will be a “Tech whisperer”and a “Digital concierge” creating calm in a busy workday, removing obstacles to businessmomentum. TheITService Desk should be invisible when everything worksand indispensable whenitdoesn’t. When someone needs a new laptop or urgent help during a critical investor call,you’rethere to help quickly.

We look for the following in a candidate:

• 5+ years of experience working inIT
• Experience working with Microsoft 365, Azure AD, Windows, Intune
• ITIL certified or experience with Incident, Problem, Change, or Asset Management
• Some experience handling 2-3rd lineITsupportis beneficial
• Professional, clear communicator, steady under pressure
• Organized, detail-focused, and able to prioritize and be flexibleinbusy periods.
• Very service-minded, positive, and approachable
• Fluent in English and Danish/other Scandinavian language
• Comfortable handling executive/VIP users

CIP Fund Solutions’ commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving. We want all our employees to have equal opportunities for personal growth and career opportunities regardless of age, gender, sexual orientation, disability, religion, nationality, or ethnicity.

CIP Fund Solutions

CIP FS’ purpose is to enable CIP’s ambition to scale rapidly over the coming strategy-period - supporting our colleagues with professional and efficient financial, legal, tax and business operations through the cycle from fund formation and capital raising, to deploying investments into construction of large-scale greenfield renewable energy assets, as well as M&A.

For more information, please visit CIP Fund Solutions.