IT Support Specialist

Mercell; København; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Pension plans

Paid parental leave

Social happenings

Competitive salary packages

Job summary

Mercell is hiring an IT Support Specialist in Copenhagen to join our Enterprise Support team. You will ensure that Mercell employees have the IT support and tools needed to excel, with a hands-on role spanning daily service desk work and project-driven automation.

The role focuses on maintaining our modern IT stack (Okta, Jira/Confluence, Google Workspace, M365, Azure) and collaborating across our Danish offices. Hybrid work is offered, with on-site presence required.

Qualifications

• 3+ years of enterprise IT support or sysadmin experience.
• Experience with Microsoft and Google environments.
• Strong troubleshooting and automation skills.
• Ability to explain technical concepts to non-technical colleagues.
• Experience with AV and meeting room equipment.

Responsibilities

• Balance continuous improvement work (automation and new functionality) with business-as-usual tasks (service desk requests and team administration)
• Be the technical point of contact between Mercell's two Danish offices, Copenhagen and Odense. Occasional travel between the two sites is required
• Maintain and support our existing IT stack, including Okta, Atlassian products (Jira, Confluence), Setyl, Microsoft products (M365, Azure, Intune), and Google Workspace
• Build and maintain automations using tools such as PowerShell, Claude Code, AWS, and APIs, applying AI where it speeds up the work
• Plan and prioritise your own workload against business goals, without waiting to be assigned tasks

Skills

IT support experience

Microsoft & Google environments

Automation & scripting

Communication to non-technical

AV equipment knowledge

Tools

Okta

Jira

Confluence

Setyl

Microsoft 365

Azure

Intune

Google Workspace

Job description

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

As an IT Support Specialist at Mercell, you will be part of our Enterprise Support team, reporting to the IT Manager. We are a team of three professionals responsible for ensuring that every Mercell employee has the IT support and tools they need to do their best work and that we are continuously raising the bar on how we deliver that.

This is a hands‑on role with real variety: from day‑to‑day support to contributing to IT projects that bring new technology into the business.

Core Responsibilities

• Balance continuous improvement work (automation and new functionality) with business‑as‑usual tasks (service desk requests and team administration)
• Be the technical point of contact between Mercell's two Danish offices, Copenhagen and Odense. Occasional travel between the two sites is required
• Maintain and support our existing IT stack, including Okta, Atlassian products (Jira, Confluence), Setyl, Microsoft products (M365, Azure, Intune), and Google Workspace
• Build and maintain automations using tools such as PowerShell, Claude Code, AWS, and APIs, applying AI where it speeds up the work
• Plan and prioritise your own workload against business goals, without waiting to be assigned tasks

Required Qualifications

• Proven experience within an enterprise environment (ideally 3+ years) in a similar IT support or systems administration role
• Previous experience with Microsoft and Google environments, plus strong troubleshooting and automation skills
• Ability to explain and demonstrate technical concepts to non-technical colleagues
• Experience with AV and meeting room equipment

Preferred Qualifications

• Experience working in a PE/VC-backed company with a complex environment
• Experience writing business cases or structuring project delivery and research
• Understanding of on-prem, legacy infrastructure deployments (AD, VPN)
• Experience supporting a Google Workspace to M365 migration
• Experience using AI tools such as Claude and ChatGPT to speed up research and automation in your own work

Start date

As soon as possible

Duration

Full time

Workplace type

Hybrid - working onsite at the office minimum 3 days and from home, balancing flexibility with collaboration

Location

Denmark, Copenhagen

Application Deadline

23 September 2026.

What We Offer

• hybrid work to support work‑life balance
• health and insurance plans (may differ per country/office)
• pension plans
• paid parental leave
• social happenings
• competitive salary packages

Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

• Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.
• Mercell handles all personal data in line with GDPR and our Privacy Policy.
• Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.
• Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.