IT Specialist - Modern workplace

DLG Group; Fredericia Kommune; On-site; DKK 350,000 - 520,000; Full time

Benefits offered by this job

Pension scheme

Health insurance

Flexible working environment

Social activities

Job summary

DLG Group is seeking an IT Operations professional to support colleagues across the organisation, ensuring a stable and efficient digital workplace. You will handle user requests, provide guidance on Microsoft 365, Intune MDM, and endpoint management, and maintain printers and devices in a modern IT environment.

The role emphasizes proactive support, collaboration, and continuous improvement, with opportunities for professional development.

Qualifications

• Completed an IT-related education or equivalent professional experience.
• Experience with Microsoft 365, Intune MDM, Windows 10/11, and endpoint management.
• Experience supporting printers, print environments, or related workplace technologies.
• Enjoy providing user-focused support and understanding the needs of end users.
• Contribute to a positive and collaborative team environment.
• Take initiative and are motivated to develop your areas of responsibility.
• Fluent in English, both written and spoken.

Responsibilities

• Handle and resolve user requests and incidents via phone and ticketing systems.
• Provide technical support and guidance related to Microsoft 365, Intune MDM, SCCM (if applicable), and mobile devices across iOS and Android platforms.
• Troubleshoot technical issues and coordinate with vendors and external support partners when required.
• Support and maintain PCs, laptops, printers, and workplace technologies in a modern end-user computing environment.
• Deliver reliable and customer-oriented IT support to colleagues across the organization.
• Contribute to the ongoing improvement of workplace services and processes.

Skills

End-user support

Team collaboration

Proactive problem solving

Education

IT-related education or equivalent experience

Tools

Microsoft 365

Intune MDM

Windows 10/11

Endpoint management

Job description

Join our IT Operations team and help deliver a reliable, secure, and modern digital workplace for colleagues across the organization

About The Position

As part of our IT Operations team, you will support colleagues across the organisation with their daily IT needs and help ensure a stable and efficient digital workplace.

Working with technologies such as Microsoft 365, Intune, SCCM, Windows, and mobile devices, you will ensure that employees have the tools and support they need to work effectively every day.

You will work closely with colleagues across the business, resolve technical issues, and help maintain and improve workplace services. This is an opportunity to join a team where technical expertise, service focus, and continuous development are valued.

In This Role, You Will

• Handle and resolve user requests and incidents via phone and ticketing systems
• Provide technical support and guidance related to Microsoft 365, Intune, SCCM, and mobile devices across iOS and Android platforms
• Troubleshoot technical issues and coordinate with vendors and external support partners when required
• Support and maintain PCs, laptops, printers, and workplace technologies in a modern end-user computing environment
• Deliver reliable and customer-oriented IT support to colleagues across the organization
• Contribute to the ongoing improvement of workplace services and processes

About You

You are motivated by solving technical challenges and providing reliable support to end users. You take a proactive approach to your work, enjoy collaborating with colleagues, and understand the importance of delivering a positive user experience.

We Imagine That You

• Have completed an IT-related education or bring equivalent professional experience
• Have experience with Microsoft 365, Intune MDM, Windows 10/11, and endpoint management
• Have some experience supporting printers, print environments, or related workplace technologies
• Enjoy providing user-focused support and understanding the needs of end users
• Contribute to a positive and collaborative team environment
• Take initiative and are motivated to develop your areas of responsibility
• Are fluent in english, both written and spoken

What We Offer

At DLG, you will become part of a modern IT environment with opportunities for both professional and personal development. You will become part of a work environment characterized by flexibility and a high level of professionalism, where cross-functional collaboration is an important part of everyday work.

In addition, we offer an attractive benefits package including pension scheme, health insurance, flexible working environment, and participation in social activities.

The position can be based in Fredericia or Flensburg, and working hours are full time.