IT Service Desk Student: Hands-on IT Ops & Support

AGC Biologics A/S; København; On-site; DKK 165,000 - 276,000; Part time

Job summary

AGC Biologics is seeking an IT Service Desk Student Assistant at our Søborg site to provide frontline IT support to employees, contractors, and consultants. You will work closely with the IT Service Desk team to assist with daily operations, hardware and software issues, and end-user guidance within a regulated life sciences environment.

The role offers hands-on experience in enterprise IT operations, ITSM, Microsoft 365, endpoint support, and ServiceNow, with opportunities to contribute to

Qualifications

• Provide first-line IT support to employees via walk-up support, phone, email, Teams, and ServiceNow.
• Troubleshoot common hardware, software, Microsoft 365, and access-related issues.
• Assist with incident and service request fulfillment in accordance with IT Service Desk procedures.
• Escalate issues to relevant support teams when required.

Responsibilities

• Update tickets with accurate work notes and resolution details.
• Maintain knowledge articles, user guides, and support documentation.
• Monitor ticket queues and assist in ensuring service level targets are achieved.
• Support reporting and data quality efforts within ServiceNow.

Skills

Frontline IT support

Microsoft 365

ServiceNow

Incident management

Asset management

Tools

ServiceNow ITSM

Microsoft 365

Job description

AGC Biologics is seeking an IT Service Desk Student Assistant at our Søborg site to provide frontline IT support to employees, contractors, and consultants. You will work closely with the IT Service Desk team to assist with daily operations, hardware and software issues, and end-user guidance within a regulated life sciences environment.

The role offers hands-on experience in enterprise IT operations, ITSM, Microsoft 365, endpoint support, and ServiceNow, with opportunities to contribute to