IT Network Support (Dispatch) COP

Brilliant Computers; København; On-site; DKK 300,000 - 420,000; Full time

Job summary

Brilliant Computers in Copenhagen, Denmark is seeking an IT Support Technician to install, troubleshoot and maintain desktops, printers, laptops and peripherals. You will perform hands-on site support and remote assistance, with basic administration of Windows and macOS systems.

Applicants should have knowledge of TCP/IP networking, VPN, DNS, DHCP, and RDP, and be comfortable with supporting a range of devices and remote tools. Danish language proficiency will be beneficial.

Qualifications

• Excellent written and oral communications with clients and management.
• Ability to work with deadlines and complete tasks on time.
• Bilingual (English & Local B2)

Responsibilities

• Install and troubleshoot desktops, printers, laptops, and peripherals.
• Perform smart hands activities at sites and from Remote Team.
• Administer Windows OS and macOS at basic level.
• Configure TCP/IP, DNS, DHCP, VPN and RDP.
• Provide smart hands support for networking hardware (monitors, keyboards, mice, printers, routers, switches).
• Assist with issues using ticketing tools and remote connections.

Skills

Communication skills

Bilingual English

Remote support

Networking basics

Tools

ServiceNow

Remedy

Putty

MS Teams

Job description

Copenhagen, Denmark | Posted on 03/06/2026

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to:
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capa bility.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

Bilingual (English & Local B2)

Items

Console cable for CISCO and Silver Peak

Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop

Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage