Interim IT Support Specialist: Windows & M365 Expert

emagine; Denmark; On-site; DKK 312,000 - 379,000; Part time

Job summary

emagine is seeking an Interim IT Support Specialist to ensure stable IT operations for a client in the food industry in Aarhus. You will provide Level 1–2 support, manage AD accounts, support Microsoft 365 services, and handle ITSM processes during a defined project window.

The role emphasizes clear communication with end users, documentation, and smooth onboarding/offboarding for staff. This is a temporary assignment aligned with transition efforts.

Qualifications

• Experience providing user and endpoint support in Windows environments.
• Knowledge of Active Directory, including user accounts, groups, and Group Policy Objects (GPOs).
• Experience with Microsoft 365 administration and support, including Exchange Online, Teams, and OneDrive.
• Experience using ITSM processes and tools for incident and change management.
• Basic knowledge of networking, security, and patch management.
• Strong Danish and English communication skills, both written and spoken.

Responsibilities

• Provide Level 1–2 technical support to end users via phone, email, and remote sessions, including troubleshooting Windows-based workstations.
• Administer and maintain user accounts and access rights through Active Directory (AD), including creating, modifying, and deactivating accounts.
• Support Microsoft 365 (O365) services, including Exchange Online, Teams, and OneDrive, as well as client configuration and access/permission management.
• Manage and prioritize incidents and service requests using ITSM tools, ensuring proper follow-up and documentation.
• Install, configure, and update hardware and software in accordance with organizational standards.
• Perform routine maintenance, patch management, and antivirus checks to ensure secure and reliable operations.
• Document configurations, standard operating procedures, and known fixes to improve team efficiency.
• Communicate clearly with non-technical users and contribute to user training and the adoption of best practices.
• Provide technical support for onboarding and offboarding processes for new and departing employees.

Skills

Hands-on

Communication skills

Problem-solving

Team player

Flexibility

Danish & English

Tools

Active Directory

Microsoft 365 administration

Exchange Online

Teams

OneDrive

ITSM tools

Networking basics

Job description

emagine is seeking an Interim IT Support Specialist to ensure stable IT operations for a client in the food industry in Aarhus. You will provide Level 1–2 support, manage AD accounts, support Microsoft 365 services, and handle ITSM processes during a defined project window.

The role emphasizes clear communication with end users, documentation, and smooth onboarding/offboarding for staff. This is a temporary assignment aligned with transition efforts.