Interim Deputy Manager for IT Operations in a Financial Company

Nextt & Mason AB; København; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

Nextt & Mason AB seeks an Interim Deputy Manager for IT Operations at its Greater Copenhagen HQ to lead the Service Desk and support the Head of IT Operations during a major transformation.

Six-person team, strong leadership, ability to steer IT Operations, incident and problem management, and crisis-task forces will be vital in daily operations.

Qualifications

• Strong leadership skills in IT operations.
• Proven experience working within a matrix organization.
• Ability to lead Service Desk and IT Operations during transformation.
• Strong sense of urgency and situational awareness.

Responsibilities

• Lead the Service Desk team.
• Ensure stronger prioritization and create structure in a busy environment.
• Support the Head of IT Operations and lead the IT Operations function during periods.
• Handle Incident and Problem Management processes.
• Lead task forces during critical IT Operations incidents.

Skills

Leadership

IT Operations

Matrix Organization

Incident Mgmt

Problem Mgmt

Stakeholder Comms

Job description

Our client is a Danish-owned financial company serving a stable and loyal customer base. For the company’s headquarters in Greater Copenhagen, an Interim Deputy Manager for IT Operations is sought to support the Head of IT Operations and lead the Service Desk department. The Service Desk currently consists of six employees and operates under significant workload, as the organization is in the midst of a major, long-term transformation. The Interim Deputy Manager is expected to bring strong leadership skills, proven experience within IT operations, and the ability to navigate effectively in a matrix organization. A strong sense of urgency and situational awareness are essential in the daily work. The position reports directly to the Head of IT Operations. Responsibilities:

• Lead the Service Desk team.
• Ensure stronger prioritization and create structure and focus in a busy environment.
• Support the Head of IT Operations and, during certain periods, lead the entire IT Operations function.
• Handle Incident and Problem Management processes.
• Lead task forces during critical IT Operations incidents.