Inside Sales Support Specialist

Vaillant Group; Taastrup; On-site; DKK 420,000 - 520,000; Full time

Benefits offered by this job

Lunch scheme

Fitness centre access

Flexible working arrangements

Job summary

Vaillant Group in Taastrup, Nordics, seeks a service-minded Inside Sales supporter to join our Sales Support team. You will act as the link between customers, installers and wholesalers and our Area Sales Managers, ensuring fast, accurate and friendly support while managing orders and inquiries.

Your responsibilities include order handling in SAP, data maintenance in Salesforce, and providing technical sales support for product selection and quotations, in close collaboration with the team.

Qualifications

• Experience in customer service, order processing, or sales support, preferably within wholesale, plumbing, HVAC, or the construction industry.
• Service-minded with strong relationship-building and communication skills.
• Highly organised, detail-oriented, and able to manage multiple tasks in a busy environment.
• Experience with ERP and CRM systems, preferably SAP and Salesforce, and ability to learn new tools quickly.

Responsibilities

• Provide customer support by phone and email, answering questions on products, pricing, delivery times, and order status.
• Receive and process orders in SAP, ensuring information is accurate and complete.
• Maintain customer and sales data in Salesforce and follow up on inquiries.
• Provide technical sales support, including product selection, quotations, and master data management.
• Support Area Sales Managers with quotations, follow-ups, and daily customer interactions.
• Participate in the team's daily activities and contribute to efficient ways of working.

Skills

Customer service

Order processing

Sales support

Communication

Organised

Multitasking

Teamwork

ERP/CRM software

Tools

SAP

Salesforce

Job description

Vaillant Group in Taastrup, Nordics, seeks a service-minded Inside Sales supporter to join our Sales Support team. You will act as the link between customers, installers and wholesalers and our Area Sales Managers, ensuring fast, accurate and friendly support while managing orders and inquiries.

Your responsibilities include order handling in SAP, data maintenance in Salesforce, and providing technical sales support for product selection and quotations, in close collaboration with the team.