Hybrid IT Support & Operations Specialist

st-group-careers; Assens Kommune; Hybrid; DKK 340,000 - 460,000; Full time

Job summary

Scandinavian Tobacco Group (STG) is seeking an IT Supporter / IT Operations professional based in Assens, Denmark. You will join the IT Operations Team, providing global technical support, maintaining system reliability, and contributing to globalization and standardization efforts within IT Operations.

You will resolve issues, maintain knowledge bases, and continuously improve user support, reporting to the IT Manager.

Qualifications

• Educational Background: Degree or diploma in IT, or equivalent experience.
• Previous experience in IT support, helpdesk, or system administration, 3+ years.
• Solid experience with Active Directory, Office 365 (Exchange Online, Teams, etc.), hardware support (laptops, peripherals), and Endpoint Manager (Intune).
• Good understanding of LAN/network environments and basic knowledge of Microsoft Azure.
• Experience with operating systems: Windows 10/11, macOS, and iOS; knowledge of mobile devices (Apple/Android).
• Experience with SAP-related hardware (e.g., scanners) is a plus. Familiarity with office systems, telephony, and point-of-sale systems is a plus.
• Strong problem-solving skills and a service-oriented mindset with a proactive approach.
• Ability to work independently as well as in a team; ability to share knowledge effectively with both team members and end users.
• Excellent communication skills; fluent in English (written and verbal); additional languages are a plus.
• Willingness to travel occasionally to Assens.

Responsibilities

• Technical Support & Troubleshooting: Provide technical support to users by researching and resolving issues using TOPdesk. Troubleshoot and manage endpoints using Endpoint Manager, including support related to Active Directory, Azure, Exchange Online (O365), and VPN (Zscaler). Identify problems, research solutions, and guide users and colleagues through corrective actions.
• Knowledge & Training: Maintain and improve knowledge base documentation. Contribute to training programs by identifying recurring issues and improving instructional content. Support accessibility by recommending appropriate tools or techniques for users with specific needs.
• Service & Systems Improvement: Ensure compliance with service agreements and IT policies. Identify system performance issues and recommend improvements. Continuously update technical knowledge through training and professional networking. Support IT operations and contribute to broader organizational objectives as required.

Job description

Scandinavian Tobacco Group (STG) is seeking an IT Supporter / IT Operations professional based in Assens, Denmark. You will join the IT Operations Team, providing global technical support, maintaining system reliability, and contributing to globalization and standardization efforts within IT Operations.

You will resolve issues, maintain knowledge bases, and continuously improve user support, reporting to the IT Manager.