Head of Workplace Operations & Experience, HQ BIllund

the LEGO Group; Billund; Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague Discount

Bonus programme

Hybrid work policy

Job summary

The LEGO Group is seeking a Senior Manager to become Head of Workplace Operations & Experience in Billund. You will lead the operational performance, strategic development, and governance of workplaces that enable thousands of colleagues to do their best work daily.

You’ll oversee a local team, collaborate with facility partners, manage supplier partnerships, and help shape global workplace priorities and strategy as part of the Global WOX Leadership Team.

Qualifications

• Proven success leading workplace operations and facilities services within complex organizations.
• 0
• Demonstrated ability to manage strategic facility management and service provider partnerships.
• People leadership and team development.
• Stakeholder management and influencing.
• Strategic thinking, continuous improvement, and clear communication.

Responsibilities

• Lead operational performance and strategic development of HQ workplaces.

Skills

Workplace operations leadership

Facilities services management

Strategic facility management

People leadership

Stakeholder management

Budget management

Governance & KPI tracking

Continuous improvement

Job description

Just imagine shaping the future workplace experience for more than 6,000 colleagues across the LEGO® Group's headquarters locations in Billund. Then make it real.

Job Description

Just imagine shaping the future workplace experience for more than 6,000 colleagues across the LEGO® Group's headquarters locations in Billund. Then make it real.

This role is at Senior Manager level and we do not offer relocation budget.

About The Role

As our Head of Workplace Operations & Experience, you'll lead the operational performance and strategic development of workplaces that help thousands of colleagues do their best work every day. You'll combine operational leadership, people leadership, strategic planning, and stakeholder engagement to create safe, inspiring, and high-performing workplace environments. You'll lead a local team, oversee local workplace projects and collaborate closely with facility partners, and drive continuous improvement initiatives that strengthen both operational excellence and workplace experience. As a member of the Global Workplace Operations & Experience Leadership Team, you'll also help shape global workplace priorities, standards, and strategy.

Required Qualifications

• Proven success leading workplace operations and facilities services within complex organizations
• Strong track record of managing strategic facility management and service provider partnerships
• Demonstrated ability to drive operational performance through governance, budget management, and measurable service outcomes
• People leadership and team development
• Stakeholder management and influencing
• Strategic thinking, continuous improvement, and clear communication

Preferred Qualifications

• Experience with workplace experiences in a corporate environment
• Experience developing workplace experience programs
• Change leadership
• Commercial acumen

What You'll Build

• Strong operational performance and service delivery across HQ workplaces
• Trusted relationships with business leaders and support functions
• Clear governance, KPI tracking, and continuous improvement processes
• Workplace experience improvements that positively impact employees
• Meaningful contributions to global workplace priorities and strategic programs
• Operational partnerships that deliver measurable service improvements
• Innovative approaches that balance local needs with global standards

If you've worked in a role where you led large-scale workplace, facilities, or corporate real estate operations, developed high-performing teams, and managed complex supplier partnerships, you'll feel at home here. What matters most is your ability to improve performance, influence senior stakeholders, build strong governance, and create environments where people can thrive.

Life on the team

You’ll join Global Workplace Operations & Experience within the People Places & Culture organization. The team creates safe, sustainable, inspiring workplaces that enable colleagues to do their best work. In Billund, you’ll lead a team of eight people who bring an informal and collaborative approach to their work. Together, you’ll share ideas, learn from one another, and help shape the future of workplace experience.

What Success Looks Like

Success means creating a workplace experience that supports more than 6,000 colleagues while maintaining strong operational performance. You’ll help advance workplace flexibility, sustainability, innovation, and service optimization, while strengthening partnerships across the workplace ecosystem. You’ll work closely with the Global Head of Workplace Operations & Experience, the Global WOX (Workplace Operation & Experience) Leadership Team, Workplace Experience Specialists, Facility Management teams, senior business leaders, location management, and external partners to drive lasting impact.

What's in it for you?

Here is what you can expect

Family Care Leave

We offer enhanced paid leave options for those important times.

Insurances

All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing

We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount

We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus

We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace

When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.