Head of Software Customer Support Projects

BEUMER Group; Aarhus; On-site; DKK 822,000 - 1,046,000; Full time

Job summary

BEUMER Group in Aarhus, Denmark, seeks Head of Software Customer Support Projects to lead a growing software department and portfolio of mission-critical projects for airports and logistics centers.

You will set direction within the software leadership team, manage up to 50 projects across 2–3 years, and collaborate with global groups to ensure delivery within scope, budget and quality.

Qualifications

• Master’s degree and experience as department or portfolio manager overseeing complex software projects with budgets.
• Familiar with application management / product lifecycle management.
• Experience leading leaders and developing employees, with strong stakeholder relations.
• Knowledge of Scrum, CMMI, ITIL or similar methodologies.
• PMI, IPMA or Prince2 certification or equivalent.
• Willingness to travel at least 40 days per year and strong English skills.

Responsibilities

• Lead a software customer support portfolio and a department of 30+ staff.
• Coordinate with teams from other Group Companies and manage budget/execution for projects up to medium size.
• Review proposals and perform capacity planning for current and future activities.
• Coach and support responsible software project managers to deliver on time, budget and quality.

Skills

Leadership

Stakeholder management

Portfolio management

Budget management

Communication

Education

Master's degree

Tools

Scrum

CMMI

ITIL

Job description

Head of Software Customer Support Projects

• Full-time

Would you like to grow professionally in a company that develops and maintains highly complex, mission critical systems for a global market within sortation of luggage in airports and parcels for logistics companies? Then take this opportunity to create something that matters.

Join us to apply your expertise within portfolio management of complex software solutions for logistics centres and airports worldwide. Take on this exciting and demanding leadership challenge to help us deliver vital infrastructure solutions.

Join a software center of excellence

You join BEUMER Group to manage a portfolio of technically complex software projects & products for automated baggage handling systems and parcel sorters. These mission critical systems are installed across international airports and logistics centers as a completely essential part of daily operations 24/7/365. We have the leading products on the market, and the office in Aarhus, Denmark, is an international center of excellence within the BEUMER organization.

Set the direction

Specifically, you become a member of the software leadership team in Aarhus, where you assume the overall responsibility for a growing software department of +30 project managers, architects and developers. Here, you set the direction and run the portfolio of Software Customer Support projects including coordination with teams from other Group Companies. You also contribute to and review proposals and do capacity planning for current and future activities. This includes utilizing resources from other Group Companies.

Take on budget and project responsibility

You become accountable for the budget and project execution of all Software Customer Support projects up to medium size, overseeing up to 50 projects of duration from a few months up to 2-3 years. It is your job to guide, support and coach the responsible software project managers, so we can deliver on-time and within agreed budget, scope and quality.

Software Product

Our solutions are built on a number of core products developed by BEUMER. You provide input and ideas to product managers in the product department but in the Software Customer Support department you also take responsibility for maintenance of the legacy products developed by BEUMER.

Facilitate great collaborations

As you do so, you monitor the progress of the project portfolio, implement corrective actions when needed, and provide your support by attending meetings with customers, partners and suppliers. But just as important, you collaborate with your peers in other divisions and departments to facilitate good collaboration in order to ensure that the software and electro mechanic components come together as an integrated system.

As Head of Software Customer Support Projects, your task is to enable your organization, so it can deliver the high-quality software projects needed for mission critical systems. To do so, we believe you:

• Have a master’s degree and have worked in a similar role, as department or portfolio manager, where you have managed complex software development projects, including budget management.
• Knows about application management / product lifecycle management
• Thrive in a fast-paced international project environment, where making decisions, handling several projects at once and keeping good relations to stakeholders is the key to your success
• Are an experienced leader of leaders and know how to develop and support employees, creating buy-in and setting a direction.
• Knowledge about software development processes like Scrum, CMMI, ITIL and similar methods and standards would be an advantage.
• You are PMI, IPMA or Prince2 certified or have a similar training/certification
• Can travel minimum 40 days a year to customers all over the world, and you are able to conduct negotiations in spoken and written English.

To lead a department of committed and highly skilled specialists, you will need drive, energy and people skills. Also, having the overall responsibility for mission critical systems, and working in a project culture, you need a high sense of urgency, and the ability to apply corrective actions in case of potential project risks. And you have the experience to facilitate improvement initiatives, so we stay a preferred partner.

BEUMER Group

Conveying, loading, palletizing, packing, serration and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.