Head of Customer Implementation & Integration

Danske Bank; København; Hybrid; DKK 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work model

Location: Aarhus or Copenhagen

Job summary

Danske Bank is seeking a senior leader to unite Customer Implementation and Integration across Denmark, Sweden, Norway, Finland and Lithuania. The role reports to the Head of TxB Sales Enablement and collaborates with Sales, Product, Technology and IT to design end-to-end customer experiences.

You will set strategic direction, build a high-performing leadership team, and align journeys across five markets, while embracing AI to simplify processes and enhance employee capabilities.

Qualifications

• Proven ability to lead through other leaders and develop leadership cultures.
• Ability to translate strategy into clear priorities and outcomes.
• Strong customer and commercial orientation.

Responsibilities

• Set strategic direction and priorities across five markets.
• Build and develop a leadership team with clarity, empowerment and accountability.
• Connect Customer Implementation and Integration to streamline journeys across regions.
• Partner with IT and Tribe teams to shape customer-facing solutions.
• Use client insights to inform journeys, solutions and priorities.
• Encourage responsible adoption of AI to simplify processes.

Skills

Leadership

Strategy

Cross-market leadership

People development

Stakeholder management

Job description

Job Description

Transaction Banking is changing fast, and the way customers connect with their bank is becoming more sophisticated. Danske Bank is bringing its Customer Implementation and Integration areas together under one unit, and we are looking for a leader who can create a shared direction, build a strong leadership team, and make complex customer journeys simpler and more consistent across five markets.

What You Will Be Doing

You will lead a newly unified organisation spanning Denmark, Sweden, Norway, Finland and Lithuania, bringing together experienced leaders, specialist teams and distinct capabilities. Reporting directly to the Head of TxB Sales Enablement, you will work closely with colleagues across Sales, Product, Technology, IT and Tribe organisations to shape end-to-end customer experiences. Your role sits at the intersection of business, operations and technology, and the decisions you make will shape how corporate customers and financial institutions connect with Danske Bank.

More specifically, you will:

• Set the strategic direction and priorities across all five markets
• Build and develop a leadership team grounded in clarity, empowerment and accountability
• Connect Customer Implementation and Integration to create more seamless customer journeys
• Partner with IT and Tribe teams to shape customer-facing solutions and internal tooling
• Use client insights to inform implementation journeys, integration solutions and commercial priorities
• Encourage the responsible adoption of AI to simplify processes and build employee capabilities

About You

• Solid experience leading organisations through other leaders
• Genuine commitment to developing people, teams and leadership cultures
• Ability to create direction across countries or complex organisational structures
• Skilled at translating strategy into clear priorities and tangible outcomes
• Strong customer and commercial orientation
• Comfortable at the intersection of business, operations and technology
• Able to bring structure and clarity to ambiguous, multi-stakeholder situations

You do not need to come from a traditional banking background. Experience from financial services, consulting, technology, transformation, customer implementation, integrations, APIs, cash management or similar environments is equally relevant and welcome.

What We Offer You

This is a rare opportunity to shape a newly formed organisation and leave a lasting mark on how Danske Bank delivers for its customers. You will work in a hybrid model, typically three to four days per week in the office, alongside talented colleagues across multiple markets. We invest in our leaders and offer genuine scope to grow, both in the role and across the wider organisation.

Location: Aarhus or Copenhagen.

We look forward to hearing from you!

About Us

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.