Growth-Focused Store Advisor: Customer-first Service

On; København; On-site; DKK 1,100 - 1,500; Full time

Benefits offered by this job

Growth opportunities

Self-care program

Inclusive workplace

Job summary

On in Denmark is seeking a Store Advisor to deliver exceptional customer service and drive sales in our retail store. You will guide customers through their shopping journey, maintain stock levels, and contribute to visual merchandising and store operations.

You will engage customers with product knowledge, assist with deliveries, keep the store clean and safe, and collaborate with team members to ensure a seamless experience. Excellent communication and organization are essential.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.

Responsibilities

• Greet customers warmly and assist them in finding products that meet their needs.
• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Offer product knowledge and recommendations to enhance customer satisfaction.
• Maintain a solid understanding of the products and services offered in the store.
• Share relevant product information with customers to assist them in making informed purchasing decisions.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Support colleagues by sharing knowledge and assisting with tasks as needed.
• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• Uphold the company’s values and brand philosophy in all interactions.

Skills

Retail experience

Customer service excellence

Organizational skills

Communication skills

Feedback culture

Job description

On in Denmark is seeking a Store Advisor to deliver exceptional customer service and drive sales in our retail store. You will guide customers through their shopping journey, maintain stock levels, and contribute to visual merchandising and store operations.

You will engage customers with product knowledge, assist with deliveries, keep the store clean and safe, and collaborate with team members to ensure a seamless experience. Excellent communication and organization are essential.