Global IT Support Specialist – End-User Expert

NKT; København; On-site; DKK 380,000 - 490,000; Full time

Benefits offered by this job

Strong safety culture

Global company & Scandinavian culture

Hightech industry environment

Job summary

NKT is seeking an IT Support Specialist to provide global end-user IT services, supporting hardware, software, networking, and IT security awareness across a worldwide team.

In this role, you will deliver day-to-day IT consultation, incident management, and service request handling for users across the organization, coordinating with Infrastructure, Applications, IT Security, and external suppliers in line with ITIL standards.

Qualifications

• 2+ years of experience in a service desk, on-site support, systems administration, or similar role.
• Experience handling incidents and service requests within defined SLAs.
• Experience with Microsoft Office 365 products and Windows operating systems.
• Knowledge of Active Directory administration and basic IP networking.
• Experience supporting computer hardware, software installations, and application support.
• ITIL certification (advantage).

Responsibilities

• Act as the first point of contact for IT incidents, questions, and service requests
• Resolve hardware, software, application, and Office 365 related issues
• Deploy, maintain, and replace standard IT equipment and software
• Create and update knowledge articles and technical documentation
• Support automation initiatives and contribute to continuous service improvement

Skills

Service desk experience

Incident management

Office 365

Windows OS

ITIL awareness

Communication skills

Tools

Active Directory

Windows OS

IP networking basics

Job description

NKT is seeking an IT Support Specialist to provide global end-user IT services, supporting hardware, software, networking, and IT security awareness across a worldwide team.

In this role, you will deliver day-to-day IT consultation, incident management, and service request handling for users across the organization, coordinating with Infrastructure, Applications, IT Security, and external suppliers in line with ITIL standards.