Global Claims & Sales Support Coordinator

Everllence SE; København; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Over 7 weeks of paid time off

Job summary

Everllence is seeking a Business Coordinator to manage commercial claims and support spare parts sales across Europe from our Copenhagen office. You will assess and prepare claims, coordinate with customers and internal teams, and help maintain accurate documentation and reporting.

The role also supports the Sales Coordination function during busy periods, handling inquiries, quotations and order administration with a proactive, service-oriented mindset.

Qualifications

• 3–5 years of experience in sales support, order management, customer service or claims administration in an international business.
• Proven ability to handle complex stakeholder interactions with accuracy and service.
• Experience with ERP/CRM systems and MS Office, especially Excel and Outlook.

Responsibilities

• Coordinate and process administrative claims from receipt to submission.
• Review documentation for completeness, accuracy and compliance.
• Liaise with customers, IGCs and internal stakeholders on claims matters.
• Follow up on open claims to ensure timely resolution.
• Register and monitor claims in relevant systems; support reporting and KPI tracking.
• Assist in root-cause investigations and corrective actions when required.
• Support Sales Coordination with inquiries, quotations and orders.

Skills

Sales support

Order management

Customer service

Claims administration

Tools

ERP systems

CRM platforms

Microsoft Excel

Outlook

Job description

Everllence is seeking a Business Coordinator to manage commercial claims and support spare parts sales across Europe from our Copenhagen office. You will assess and prepare claims, coordinate with customers and internal teams, and help maintain accurate documentation and reporting.

The role also supports the Sales Coordination function during busy periods, handling inquiries, quotations and order administration with a proactive, service-oriented mindset.