Business Coordinator - Commercial claims

Everllence SE; København; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Over 7 weeks of paid time off

Job summary

Everllence is seeking a Business Coordinator to manage commercial claims and support spare parts sales across Europe from our Copenhagen office. You will assess and prepare claims, coordinate with customers and internal teams, and help maintain accurate documentation and reporting.

The role also supports the Sales Coordination function during busy periods, handling inquiries, quotations and order administration with a proactive, service-oriented mindset.

Qualifications

• 3–5 years of experience in sales support, order management, customer service or claims administration in an international business.
• Proven ability to handle complex stakeholder interactions with accuracy and service.
• Experience with ERP/CRM systems and MS Office, especially Excel and Outlook.

Responsibilities

• Coordinate and process administrative claims from receipt to submission.
• Review documentation for completeness, accuracy and compliance.
• Liaise with customers, IGCs and internal stakeholders on claims matters.
• Follow up on open claims to ensure timely resolution.
• Register and monitor claims in relevant systems; support reporting and KPI tracking.
• Assist in root-cause investigations and corrective actions when required.
• Support Sales Coordination with inquiries, quotations and orders.

Skills

Sales support

Order management

Customer service

Claims administration

Tools

ERP systems

CRM platforms

Microsoft Excel

Outlook

Job description

Business Coordinator - Commercial claims

Job-ID: 14168

Location: København SV, Danish Capital Reg., DK, 2450

Country: DK

About The Job

Do you want to work in an international organization with a world-renowned brand, where you can combine customer service, coordination, and administrative responsibilities? Are you motivated by solving customer issues, coordinating claims cases and ensuring a high level of service throughout the customer journey? Then we would love to hear from you.

As our new Business Coordinator - Commercial Claims in Spare Parts Sales Support, you will become part of a dedicated team supporting our 2-stroke engine customers across Europe and our international sales hubs.

You will be responsible for coordinating and processing claims cases, collaborating with customers and internal stakeholders and ensuring timely and accurate handling of claims and related documentation.

In this newly established role, you will play an important part in maintaining customer satisfaction, driving effective communication across functions, and supporting continuous improvement of our claims processes and reporting.

Through close cooperation with customers, IGCs (International Group Company), workshops and colleagues across the organization, you will contribute to delivering a professional and efficient customer experience

As a business Coordinator in Spare Parts, you will be the first point of contact for incoming customer claims. The primary responsibility is to assess, validate and prepare claims cases before handing them over to the Claims department for further processing.

You Will Play An Important Role In

Business Coordinator (Commercial claims Role)

• Coordinate and process administrative claims cases from receipt to submission.
• Review claim documentation and ensure completeness, accuracy, and compliance with company and commercial procedures.
• Liaise with customers, IGCs (International Group Company) and internal stakeholders regarding claims-related matters.
• Follow up on open claims and pending cases to ensure timely resolution.
• Register, monitor, and update administrative claims in relevant systems.
• Support root cause investigations and implementation of corrective actions when required.
• Maintain accurate claims records, documentation and system data.
• Prepare claims reports, status updates and KPI tracking for stakeholders and management.
• Ensure compliance with internal guidelines, quality standards, and contractual requirements.

In addition to the core Claims responsibilities, the role may provide support within the Sales Coordination function during periods of increased workload or change in business priorities.

Sales Coordinator Role

• Handle customer inquiries, quotations, orders, and related administration.
• Provide customer support and manage correspondence with customers and IGCs.
• Coordinate with internal stakeholders to ensure efficient order follow-up and issue resolution.
• Manage shared mailbox activities and general administrative tasks.
• Support ad hoc operational activities as required.

We Imagine That You

• Minimum 3-5 years of experience in sales support, order management, customer service, claims administration or a similar operational role within an international business environment.
• Proven track record of managing complex customer and stakeholder interactions, balancing multiple priorities while delivering a high level of accuracy and service. Confidence using ERP systems, CRM platforms, or other business systems, as well as Microsoft Office applications, particularly Excel and Outlook.
• Excellent communication skills in English, with the ability to build trusted relationships and collaborate effectively across teams, functions, and cultures.
• Ability to work independently, identify process improvements and take ownership of issue resolution from start to finish.
• Experience supporting a high-volume, fast-paced commercial organization is considered a strong advantage.
• A proactive, positive, and solution-oriented mindset, with a genuine willingness to support colleagues, share knowledge, and contribute to team success.

About The Team

You will be a part of The Sales Support team consisting of in total 20-25 Technical Sales Engineers, 20-25 Sales Coordinators and 6 Student Assistants located in our office in Copenhagen.

Cooperation is key to us, and we work closely within the team as well as with colleagues from Sales, Sourcing, Shipping and many other departments to offer the best possible customer support.

We are a diverse team, and for all of us, it is important that work is both interesting and fun. We make a dedicated effort to ensure this.

Unleash your potential

At Everllence, we offer you the chance to shape the future where you can create, drive, build, and be a part of improving innovative energy solutions, while achieving your personal career goals. We prioritize work-life balance with flexible working hours, remote work options, and over 7 weeks of paid time off.

We foster a creative and inclusive culture, emphasizing diversity and equality. We are dedicated to our employees' well-being, offering opportunities to join various social activity clubs, ranging from yoga and fishing to creative clubs.

In 2027, we will consolidate our Zealand locations into one large site in Trekroner, Roskilde.

Build your future with us

Please apply before Friday, October 30th, 2026. Interviews will be held during the application period.

If you have any questions after reading the job advertisement, you are welcome to contact, Sofia Lannegren Colpaert, Head of Sales Support Europe at email: [e-mail].

We aim for a fair and inclusive recruitment process. Regardless of gender, age, religion, disability, or ethnic background, we encourage you to apply. We embrace a global mindset and intercultural environment to ensure a collaborative and inclusive workplace. If you need support, such as assistive tools for dyslexia, we can assist you.

About Everllence

Everllence is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto – ‘Moving big things to zero’ – we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a measurable impact on the success of the global energy transition. More information about the company can be found at www.everllence.com.

Headquartered in Germany, Everllence employs around 15,000 people across more than 140 sites worldwide. In Denmark, we have over 2,500 dedicated employees from more than 55 nationalities, spread across four locations: Copenhagen, Brøndby, Frederikshavn, and Holeby. Our after-sales brand, Everllence PrimeServ, also supports our customers through its worldwide service-center network.