Full Stack Developer

Wilmo; København; Híbrido; DKK 558 000 - 698 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meals provided

Office in Indre By

Resumo da oferta

Wilmo is seeking an engineer to own end-to-end features for its customer success stack, from initial commit to the customer using the product.

You will ship the next iteration, collaborating with Customer Success when production problems occur and focusing on analytics, CSAT, and new channels. You will own the product, not a slice of a squad, and work from the office in Indre By.

Responsabilidades

• Own the feature end-to-end from first commit to customer usage.
• Ship features without waiting for others; address production issues in real time.
• Collaborate with Customer Success when production issues arise.
• Focus on analytics, CSAT, and new channels within the product.

Descrição da oferta de emprego

Own features end-to-end. Ship analytics, CSAT, and new channels. Work with Customer Success when production needs you.

The Role

Villads built the first year. You ship the next.

In less than a year, Wilmo became a full replacement for help desks like Zendesk and Salesforce. One person built that infrastructure end-to-end. That does not scale forever.

You will own features and projects yourself. Not a slice of a squad. The whole thing — from the first commit to the customer who uses it.

You will also work with Customer Success when something breaks in production. That is not a side duty. Wilmo is the support stack our customers run their business on.

Day to day

Wilmo needs to live in Phone, Messenger, WhatsApp, and SMS / iMessage. You will open those channels.

Ship with Customer Success

When a customer hits a wall, you fix it. Same day if it matters. You sit close to the people who talk to customers.

Hunt the bugs that appear from nowhere

Production is the product. You debug the strange ones, not just the ones with a reproduction step.

Analytics

The numbers customers use to run support.

CSAT

Measure whether support actually made people happier.

LLMs everywhere

Not a chatbot bolted on. Models inside the product.

New channels

Phone, Messenger, WhatsApp, SMS, iMessage.

About You

You'll thrive here if

1. You own the whole thing:

   You do not wait for a designer, a backend person, or a PM to unblock you. You ship the feature.

2. You are fast, and you stay careful:

   Wilmo is business-critical infrastructure. You move quickly without breaking the shops that depend on us.

3. You already use AI to build:

   You write with models every day. You want to put that same leverage into the product.

4. You like being close to customers:

   A bug report from Customer Success is not a distraction. It is the work.

+2,500 DKK for every 100k MRR the company adds, for the next 500k MRR.

50k Today

52.5k +100k

55k +200k

57.5k +300k

60k +400k

62.5k +500k

0.5% warrants

Own a real piece of the company you help build.

Work with the team in person from our office in Indre By. This is a full-time, office-based role.

Breakfast, lunch, dinner, and snacks are covered when you are in the office.

This is not:

• A 9 to 5 job
• A place to wait for tickets
• A big team where you own a sliver of the product