Front Desk & Guest Experience Specialist

Accor; København; On-site; DKK 260,000 - 320,000; Full time

Benefits offered by this job

Stay for free up to 10 nights per year

Discounts at Ennismore bars/restos and

Offers from cooperation partners

Part-time and flexible working options

Job summary

25hours Hotel Indre By in Copenhagen invites you to join our Front Office as a Receptionist. You will greet guests, help with check-in and check-out, and ensure a warm, memorable first impression.

You should have hotel customer-service training and English fluency, be able to stay calm during busy check-ins, and enjoy sharing local tips with guests. We welcome creative, collaborative individuals who fit our culture and are open to flexible scheduling.

Qualifications

• You’ve completed a course of training in the hotel business and gained professional experience within guestservice and administration.
• You speak English fluently.
• You can inspire your fellow staff and guests and share tips for exploring the city.

Responsibilities

• At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
• You’ll always keep your cool – even when all the guests turn up to check in at the same time
• You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up
• You’ll be scheduled both on the day and the evening team to really support allround and work occasionally nights as well
• You’ll start showing your skills with us from 1st of December

Skills

Guest service experience

Administration

English fluency

Education

Hotel business training

Job description

25hours Hotel Indre By in Copenhagen invites you to join our Front Office as a Receptionist. You will greet guests, help with check-in and check-out, and ensure a warm, memorable first impression.

You should have hotel customer-service training and English fluency, be able to stay calm during busy check-ins, and enjoy sharing local tips with guests. We welcome creative, collaborative individuals who fit our culture and are open to flexible scheduling.