Field Customer Support Engineer II

Waters Corporation; Tåstrup; On-site; DKK 336,000 - 448,000; Full time

Benefits offered by this job

Company Car

Wellbeing Programs and Services

Employee and Family Assistance Program

Private Health Care

Strong pension contribution

Paid Annual Leave

Maternity & Paternity Leave

Education/Tuition Reimbursement

Social events

Positive work environment

Job summary

Waters Corporation is seeking a Field Customer Support Specialist to assist customers across lab-based science sectors. This role is highly varied and offers the chance to become a trusted advisor as you support Waters systems in the field.

As a global organization, Waters provides training, development, and opportunities to advance within applications support, sales, or leadership roles. A rewarding career path awaits in a dynamic environment.

Qualifications

• You are interested in science, problem-solving, service, and people.
• Background in a laboratory, analytical chemistry, or engineering is welcomed.
• Flexibility and ability to build trusted relationships with customers.

Responsibilities

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and data to identify problems and recommend actions.
• Coordinate problem resolution with matrix teams to expedite repairs and ensure customer satisfaction.
• Communicate work performed and follow-up plans to manage customer expectations.
• Build trusted advisor relationships and provide guidance on Waters products and services.

Skills

Science interest

Problem solving

Customer service

People skills

Job description

Waters Corporation is seeking a Field Customer Support Specialist to assist customers across lab-based science sectors. This role is highly varied and offers the chance to become a trusted advisor as you support Waters systems in the field.

As a global organization, Waters provides training, development, and opportunities to advance within applications support, sales, or leadership roles. A rewarding career path awaits in a dynamic environment.