Field Application Engineer

GN Group; Ballerup; On-site; DKK 700,000 - 900,000; Full time

Job summary

GN Group’s FalCom division in Ballerup, Denmark is seeking a Field Application Engineer to bring together prototype analogue and digital communication systems into reliable customer solutions. You will work hands-on with radios, intercoms, headsets, cables and software, bridging customer needs with R&D and Operations.

You will travel about 25 days per year for customer visits, field testing and technical support, while documenting setups and handovers and ensuring robust, scalable product

Qualifications

• A relevant technical background in electronics or embedded systems.
• At least 3 years of system integration experience.
• Ability to read electrical documentation, wiring tables, and schematics.
• Experience with lab work and troubleshooting using oscilloscopes, multimeters, or USB analysers.
• Understanding of audio signal paths and related software settings.
• Ability to manage multiple tasks while keeping quality.
• Strong written and spoken English and customer-facing communication.

Responsibilities

• Design, integrate and validate prototype analogue and digital comms systems.
• Configure and test customer system setups with radios, headsets, and data devices.
• Develop and maintain connection and wiring documentation.
• Tune, verify and optimise audio profiles using FalCom tools.
• Troubleshoot across hardware, software, and connectivity interfaces.
• Support field tests, demos and technical trials.
• Document setups, test results and handover information.
• Collaborate with R&D to translate learnings into scalable solutions.
• Assist transitions from prototype to production deliveries.

Skills

System integration

Electrical documentation

Troubleshooting

Communication skills

English fluency

Project management

Education

Engineer in Electronics / Embedded Systems

Tools

Oscilloscopes

Multimeters

USB analysers

FalCom software tools

Job description

Join us in developing communication systems for demanding environments

At FalCom, part of GN, we develop advanced hearing protection, communication and connectivity solutions for special operations, military, law enforcement and security personnel operating in demanding environments. We deliver complete customer systems — not just individual components. Our solutions combine headsets, radios, intercom systems, cables, configurations and software to enable reliable communication while maintaining high‑quality hearing protection and situational awareness. We are looking for a Field Application Engineer (FAE) to join our team at our global headquarters in Ballerup, Denmark.

The team you will be part of

You will join a pioneering and highly specialised team within FalCom, built on GN’s foundation as a global leader in intelligent audio solutions. You will work closely with colleagues across R&D, Customer Success, Sales, Product Management and Operations. The team includes specialists within software, audio, configurations, system integration and prototype development. We are international, collaborative, practical and passionate about solving complex customer challenges. You will report to Senior Manager Audio Engineering, Jens Kirkelund.

Your role

As a Field Application Engineer, you will play a key role in bringing FalCom’s products together into reliable customer solutions. You will work hands‑on with prototype communication and connectivity systems, including tactical radios, intercom systems, headsets, data devices, configurations and cables. Your work will take place both at our facilities in Ballerup and, when needed, in customer environments. You will act as an important link between customer needs, system integration and R&D development.

Your key responsibilities

• Design, integrate and validate prototype analogue and digital communication systems.
• Configure and test complete customer system setups involving radios, intercoms, headsets, cables and data devices.
• Develop and maintain connection documentation, including wiring tables, pinouts and system diagrams.
• Adjust, verify and optimise audio settings and configuration profiles using FalCom software tools.
• Perform troubleshooting and root‑cause analysis across hardware, software, audio and connectivity interfaces.
• Support field tests, customer demonstrations and technical trials.
• Document system setups, test results, configuration files, known limitations and handover information.
• Work closely with R&D teams to ensure that customer learnings are translated into robust and scalable product solutions.
• Support the transition of successful prototype solutions towards production‑ready deliveries.

Must have

• A relevant technical background, for example as an Engineer in Electronics, Electrical Engineering or Embedded Systems, an Electronics/Electrical Technician, or similar.
• At least 3 years of experience with system integration, bringing together complex hardware and software elements into working solutions.
• Ability to read and create electrical documentation, including wiring tables, pinouts, simple schematics and more complex electrical diagrams.
• Experience with laboratory work and troubleshooting using relevant equipment, such as oscilloscopes, multimeters and USB analysers.
• Understanding of signal paths and the ability to adjust and validate audio profiles or audio‑related software settings.
• Ability to manage several tasks or projects in parallel while maintaining structure and quality.
• Strong communication skills and confidence in collaborating with customers and multiple internal stakeholders.
• Fluency in written and spoken English.

The role includes travel activity — expected to be approximately 25 days per year — for customer visits, field testing and technical support.

Who you are

You are structured, detail‑oriented, and systematic in your approach to solving technical problems. You enjoy practical, hands‑on work, but you also understand the importance of documentation, traceability and clear communication.

You thrive with a high degree of autonomy and take ownership of your tasks from initial customer need through system setup, testing and handover.

At the same time, you are a strong team player who knows when to involve the right technical specialists.

What we offer

This is an opportunity to work with advanced products and customer solutions in a highly specialized field. You will have significant autonomy, opportunities to develop your technical and system‑level competencies, and the chance to work with leading communication and hearing‑protection solutions.

You will join a supportive, collaborative and inclusive team where practical problem‑solving, technical quality and customer value go hand in hand.

We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process. All applicants will receive equal consideration for employment.

As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

Background check

Please note that all Falcom employees will be subject to a background check and must maintain a clean record throughout employment.

Built on 150 years of innovation. FalCom is built on GN Group’s foundation as a major company in intelligent audio solutions. Inspired by people and motivated by innovation, GN delivers technology that enhances hearing and sight. We enable people to overcome real‑life problems, improve communication and collaboration for individuals, businesses, gamers, and tactical units. GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN‑owned brands that are responsible for bringing these technologies to life: Medical grade hearing technology: ReSound, Beltone, Interton, Jabra Professional. Collaboration: Jabra, BlueParrott, FalCom. Gaming, calls and media: SteelSeries, Jabra. Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.